Source · SPSO (Scottish Public Services Ombudsman)

Business Stream Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201200527 Sector Water Category charging method / calculation Decided 01 October 2012

Taxpayer value from government contracts

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Mr C complained that Business Stream had charged his business back to a date earlier than when he moved into the property. Our investigation revealed that Business Stream had asked him to provide evidence of the date he moved in but that he had not done so.

We established that, on the basis of the information held by Business Stream, they were correct to bill Mr C back to the date they had used. We did not uphold the complaint.

Other decisions involving Business Stream Ltd

Reference	Date	Summary	Outcome
201103715	01 Feb 2013	An employee of Scottish Water visited Mr C's business premises and advised that he was going to install a water …	Upheld
201104142	01 Feb 2013	Mr C complained that Business Stream failed to read his meter between April 2011 and January 2012. He said that, …	Partly Upheld
201201210	01 Feb 2013	Mr C complained on behalf of a golf club about Business Stream. He complained that Business Stream had sent the …	Partly Upheld
201202733	01 Feb 2013	There was a leak in a pipe which fed a field trough. This was not detected and Ms C was …	Partly Upheld
201200041	01 Feb 2013	Mr C complained about a lack of assistance from Business Stream when he attempted to investigate a suspected water leak …	Not Upheld

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Business Stream Ltd

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