Source · SPSO (Scottish Public Services Ombudsman)

Scottish Water

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201200525 Sector Water Category damage caused / compensation Decided 01 October 2012

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Public Infrastructure Physical Hazards

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Summary

Mr C complained that, following flooding in his garden, Scottish Water would not pay him compensation. We explained to him that our role in compensation claims was very limited. We could not consider whether their claim decision was correct, although we could look into whether Scottish Water had reached that decision in line with their normal processes. Our investigation showed that they had done so and we did not uphold the complaint. We also noted that, although not obliged to do so, they had offered Mr C a payment as a gesture of goodwill.

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Scottish Water

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