Source · SPSO (Scottish Public Services Ombudsman)

Glasgow City Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201200229 Sector Local Government Category complaints handling (incl social work complaints procedures) Decided 01 January 2013

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Complaint record keeping failures

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Summary

Mr C complained about the way the council responded to his complaints about the care provided by the council's social work services, and in particular by his son's mental health officer. His complaint had been considered by an independent complaints review committee hearing, as required by the statutory social work complaints procedure.

We reviewed the process the council followed and were satisfied that they had investigated and responded to his complaint in line with the social work complaints procedure. As a result, we did not uphold his complaint.

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