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Scottish Water

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201104549 Sector Water Category Damage caused / compensation Decided 01 July 2012

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Complaint record keeping failures

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Summary

Mr C complained that Scottish Water had not offered him enough compensation after he experienced a sewage flood into his home. We explained to him that our role in compensation claims is very limited and, in particular, that it is not for us to decide whether compensation should be paid or the amount, which is normally a matter for the courts. We looked at Scottish Water's complaints file, which confirmed that the matter was not one that we could look into.

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View Decision Report 201104549 as a PDF (16.14 KB) Updated: March 13, 2018

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