Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201104398 Sector Prisons Category Complaints Handling Decided 01 July 2012

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Complaint record keeping failures

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Mr C, who is a prisoner, complained that the prison failed to properly investigate his complaint following an altercation he had with his cell-mate.

When we investigated, the prison explained that two officers and a line manager interviewed Mr C following the incident. They provided a copy of the written report that confirmed this. We were satisfied that Mr C's concerns had been properly considered and an explanation had been provided for the actions taken. We did not uphold the complaint.

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Scottish Prison Service

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