Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201104220 Sector Prisons Category Complaints Handling Decided 01 June 2012

View Scottish Prison Service scorecard

Complaint record keeping failures

Full decision

Summary

Mr C, who is a prisoner, complained to us about the prison's complaints handling. He said that he had submitted a number of complaints, but the prison had failed to respond to them. He felt that staff were deliberately ignoring the rules about prisoner complaint forms.

We made enquiries with the prison. The prison provided records showing the complaints received from Mr C and what happened to them. There was also evidence that they had discussed Mr C's concerns with him. The information available told us that Mr C's complaints were responded to. We did not uncover any evidence to support Mr C's claim and we did not uphold his complaint.

Other decisions involving Scottish Prison Service

Reference	Date	Summary	Outcome
202412046	01 Feb 2026	C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association …	Upheld
202401074	01 Nov 2025	C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access …	Upheld
202303295	01 Mar 2025	C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim …	Upheld
202006807	01 Sep 2022	C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison …	Partly Upheld
202001300	01 Sep 2022	Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

Scottish Prison Service

Full decision

Summary

Related reading

Other decisions involving Scottish Prison Service