Source · SPSO (Scottish Public Services Ombudsman)

Business Stream Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201103304 Sector Water Category debt recovery; payment fees Decided 01 April 2012

Complaint record keeping failures

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Summary

This complaint was made on behalf of the owners of a hotel. Business Stream Ltd identified during an audit in 2011 that the hotel was occupied and started billing them from 2008. Mr C considered Business Stream Ltd's actions were unreasonable. He said that they had taken an excessive time to contact the hotel and send a bill; that they said they had tried to contact the hotel but that was not the case; that they failed to deal with the complaint appropriately; and said they would accept a repayment plan then demanded payment in full.

Our investigation found, however, that Business Stream had appropriately followed their own policies in relation to each of these matters.

Other decisions involving Business Stream Ltd

Reference	Date	Summary	Outcome
201103715	01 Feb 2013	An employee of Scottish Water visited Mr C's business premises and advised that he was going to install a water …	Upheld
201104142	01 Feb 2013	Mr C complained that Business Stream failed to read his meter between April 2011 and January 2012. He said that, …	Partly Upheld
201201210	01 Feb 2013	Mr C complained on behalf of a golf club about Business Stream. He complained that Business Stream had sent the …	Partly Upheld
201202733	01 Feb 2013	There was a leak in a pipe which fed a field trough. This was not detected and Ms C was …	Partly Upheld
201200041	01 Feb 2013	Mr C complained about a lack of assistance from Business Stream when he attempted to investigate a suspected water leak …	Not Upheld

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Business Stream Ltd

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Other decisions involving Business Stream Ltd