Summary
Ms C contacted the housing association to discuss the possibility of receiving compensation for the improvements carried out by her mother during her tenancy. The association inspected the property and decided that they could not award compensation. Ms C was unhappy with this and complained to us that the association had failed to deal with her claim appropriately.
Although we do not make rulings on compensation, we looked at the relevant legislation and regulations and concluded that the association did deal with her claim in a reasonable manner, so we did not uphold the complaint.
Our investigation also found that the minutes of a meeting of the association's sub-committee contained a number of mistakes. We were particularly concerned that they recorded Ms C's mother's name incorrectly and inaccurate information about white goods at the property.
Recommendation We recommended that the association: • write to Ms C to apologise for the errors in the minutes of the meeting and, in particular, for using an incorrect name for her mother.
Related reading
View Decision Report 201102763 as a PDF (21.73 KB) Updated: March 13, 2018