Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201101581 Sector Prisons Category other Decided 01 October 2011

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Complaint record keeping failures

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Summary

Mr C raised a complaint in relation to statements that an officer had allegedly made. The prison could not investigate these complaints as the officer was not at work, however, they agreed to write to Mr C following the officer's return to duty.

Mr C complained that the prison had not carried out a proper and transparent investigation of his complaint. However, as we considered the prison's actions reasonable in the circumstances, we did not uphold the complaint.

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Scottish Prison Service

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