Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice, Highland NHS Board

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201101254 Sector Health Category clinical treatment; diagnosis Decided 01 March 2012

Full decision

Summary

In late 2005, tests revealed that Mr C had elevated liver function tests and he was advised to reduce his alcohol consumption. Mr C's liver function tests became significantly elevated in 2007 and his GP believed that these were consistent with his alcohol history, a view supported by hospital specialists. In 2010, following tests, a hospital specialist diagnosed hepatitis C.

Mr C complained that his GP did not look beyond alcohol misuse as the cause of the abnormal results and that he should have been screened for hepatitis C much earlier. He said that as a result of the failure to do so, he began treatment at an advanced stage of the disease which had impacted adversely on his chances of surviving.

We found that the GP failed to fully investigate Mr C's liver functions abnormalities, particularly in 2007. Although it was impossible to say definitively whether Mr C would have tested positive for hepatitis C earlier than 2010, we found that it was possible he might have and, therefore, an opportunity to make an earlier diagnosis was missed and treatment was potentially delayed.

Recommendations

We recommended that the practice: • review its management of liver function abnormalities including information provided in referrals; and • apologise to Mr C for the failures identified.

Related reading

View Decision Report 201101254 as a PDF (18.83 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving A Medical Practice, Highland NHS Board

Reference Date Summary Outcome
201100784 01 Jan 2012 Mrs C complained on behalf of her husband (Mr C) about the care and treatment he received from his medical … Upheld
201102356 01 Jan 2012 Mrs C attended her GP in January 2010 complaining of abdominal pain. She complained that from then until November 2010 … Upheld
201100261 01 Oct 2011 Ms C complained about the care and treatment she received after she registered with a new medical practice. She said … Not Upheld
View all decisions for this organisation