Source · SPSO (Scottish Public Services Ombudsman)

The City of Edinburgh Council

SPSO (Scottish Public Services Ombudsman) No Decision Reached Reference 201100869 Sector Local Government Category complaints handling (including appeals procedures) Decided 01 October 2011

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Complaint record keeping failures

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Summary

Mr and Mrs C complained of shortcomings in the handling of their complaint at various stages of the council's complaints procedure.

Their complaint was under investigation by the council and Mr and Mrs C complained that they had been directed to our office to pursue the matter. We made enquiries to the council, who agreed to include Mr and Mrs C's complaint in their ongoing investigation, and so we closed the file.

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The City of Edinburgh Council

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