Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) No Decision Reached Reference 201100791 Sector Prisons Category policy/administration Decided 01 September 2011

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Complaint record keeping failures

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Summary

Mr C was to have parole from prison. However, when that was withdrawn at short notice, the various people involved in the arrangements did not know about it, even though he himself had been told. He wanted us to arrange a written reply about this from the prison. We arranged this and closed Mr C's case as we had found a practical settlement of the complaint, on the basis that we had arranged what he had asked for.

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Scottish Prison Service

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