Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201100724 Sector Prisons Category disciplinary charges; orderly room proceedings Decided 01 September 2011

View Scottish Prison Service scorecard

Complaint record keeping failures

Full decision

Summary

Mr C complained that after an orderly room hearing the adjudicator did not inform medical staff of his cellular confinement, contrary to rule 119(3) of the prison rules. We upheld the complaint, although we made no recommendations as the prison had already acknowledged that the process in place did not comply with rule 119(3) and taken action. We commended the SPS for recognising their error, apologising to Mr C and taking action to prevent a similar situation occurring again by making changes to the orderly room paperwork. There was nothing more that we could achieve by pursuing the complaint further.

Other decisions involving Scottish Prison Service

Reference	Date	Summary	Outcome
202412046	01 Feb 2026	C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association …	Upheld
202401074	01 Nov 2025	C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access …	Upheld
202303295	01 Mar 2025	C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim …	Upheld
202006807	01 Sep 2022	C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison …	Partly Upheld
202001300	01 Sep 2022	Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

Scottish Prison Service

Full decision

Summary

Related reading

Other decisions involving Scottish Prison Service