Source · SPSO (Scottish Public Services Ombudsman)

Edinburgh Napier University

SPSO (Scottish Public Services Ombudsman) No Decision Reached Reference 201100184 Sector Education Category complaints handling Decided 01 December 2011

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Complaint record keeping failures

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Summary

Ms C complained that although she was accepted on to a university course, the university later told her that she would not be able to complete the course due to her disability. Ms C said that when applying she had declared in her application form that she had cerebral palsy. Ms C also complained about the way in which the university handled her complaint.

Although this is the sort of issue that we might consider further, we decided under Section 7 of the SPSO Act 2002 not to investigate Ms C's complaint as she is now taking legal action against the university.

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Edinburgh Napier University

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