Source · SPSO (Scottish Public Services Ombudsman)

West Lothian Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201004887 Sector Local Government Category handling of application (complaints by opponents) Decided 01 October 2011

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Complaint record keeping failures

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Summary

Ms C complained on behalf of her mother about the way the council handled the application for planning consent for demolition of a two bedroom bungalow and construction of a two storey house granted by the council in respect of a neighbouring house which is within a Conservation Area.

There was no evidence, however, that the council failed to follow the appropriate procedures in respect of each of the applications. We also found that the council provided reasonable explanations of their actions in response to the complaints.

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West Lothian Council

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