Source · SPSO (Scottish Public Services Ombudsman)

Grampian NHS Board

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201004643 Sector Health Category lost property claim Decided 01 June 2011

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Complaint record keeping failures

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Mrs C complained that the board lost and then disposed of a gold chain necklace that she left in an x-ray department. She said that the board failed to properly investigate her claim and subsequent complaint, and refused to compensate her for her loss. When we contacted the board about this complaint, they said that they would be happy to make a payment to Mrs C in respect of her lost chain. They also offered to apologise for losing it and explained that they were carrying out a review of the way they deal with lost property to try and prevent similar circumstances arising in the future.

As these were the outcomes that the complainant wanted to achieve, we closed the complaint.

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Grampian NHS Board

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