Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201003944 Sector Prisons Category complaints handling Decided 01 September 2011

View Scottish Prison Service scorecard

Complaint record keeping failures

Full decision

Summary

Mr C raised a number of issues surrounding his request for a sports top. We did not uphold the complaint as there was no evidence that the SPS had not dealt with the request in line with current practice. Staff had viewed the top he wanted and had decided that it was not allowed. The decision not to issue the top was a discretionary decision for the SPS to take.

Mr C also complained about the handling of his complaint. We found that they had responded to the issues raised by Mr C and did not uphold the complaint.

Other decisions involving Scottish Prison Service

Reference	Date	Summary	Outcome
202412046	01 Feb 2026	C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association …	Upheld
202401074	01 Nov 2025	C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access …	Upheld
202303295	01 Mar 2025	C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim …	Upheld
202006807	01 Sep 2022	C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison …	Partly Upheld
202001300	01 Sep 2022	Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

Scottish Prison Service

Full decision

Summary

Related reading

Other decisions involving Scottish Prison Service