Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201002854 Sector Prisons Category prisoners; property Decided 01 June 2011

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Complaint record keeping failures

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Mr C complained that items of clothing were not returned to him after being laundered by the SPS. When we investigated the complaint, we found that Mr C did not provide laundry lists when he first raised the matter with the SPS. Without supporting evidence to show what items had been submitted for laundry, we could not uphold his complaint. Our investigation, however, prompted the SPS to make changes to the administration of laundry lists to try to help reduce the likelihood of items going missing in the future.

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Scottish Prison Service

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