Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Outcome breakdown
| Outcome | Decisions | Share |
|---|---|---|
| Upheld | 2,223 | 28% |
| Partly upheld | 1,951 | 24% |
| Not upheld | 3,571 | 45% |
| Closed / other | 38 | 0% |
Most-complained-about organisations
| # | Organisation | Decisions |
|---|---|---|
| 1 | Scottish Prison Service | 573 |
| 2 | Greater Glasgow and Clyde NHS Board - Acute Services Division | 571 |
| 3 | Lanarkshire NHS Board | 388 |
| 4 | Tayside NHS Board | 286 |
| 5 | Highland NHS Board | 270 |
| 6 | Grampian NHS Board | 252 |
| 7 | The City of Edinburgh Council | 238 |
| 8 | Forth Valley NHS Board | 224 |
| 9 | Ayrshire and Arran NHS Board | 224 |
| 10 | Lothian NHS Board | 222 |