Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Sectors by upheld rate
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Health | 4,476 | 2,499 | 56% |
| Local Government | 1,976 | 1,008 | 51% |
| Prisons | 573 | 199 | 35% |
| Water | 331 | 162 | 49% |
| Education | 272 | 123 | 45% |
| Health and Social Care | 153 | 82 | 54% |
| Scottish Government and Devolved Administration | 145 | 76 | 52% |
| Housing Associations | 23 | 13 | 57% |
| Outcome: | 11 | 5 | 45% |
| Scottish Government | 10 | 7 | 70% |