Source · Scottish Housing Regulator
City of Edinburgh Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What City of Edinburgh Council must do
- City of Edinburgh must:
- send us the information we require in relation to its homelessness service;
- continue best efforts to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order;
- aim to have no further instances of failing to offer suitable temporary accommodation by March 2027;
- keep us updated on its capacity to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order;
- improve its rent arrears performance and tell us when it has delivered the necessary improvements;
- conclude its investigation into the extent of RAAC in its homes as quickly as possible and confirm the outcome to us;
- keep us updated on how it is managing the risks associated with RAAC and its long-term strategy to manage the RAAC;
- send us monthly updates on its progress to address the issues at Westfield Court;
- send us the findings of each quarterly inspection of the cladding at Westfield Court;
- complete the outstanding electrical safety work as quickly as possible;
- send us monthly updates on progress on achieving compliance with electrical safety requirements. Each update should include the latest projected timescale for achieving full compliance; and
- comply with its statutory gas safety duties and send us monthly updates on its progress to ensure compliance.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 82.3900 |
| ARC 11: gas safety checks not carried out on time (count) | 28.0000 |
| ARC 12: satisfaction with repairs service (%) | 69.7900 |
| ARC 13: satisfaction with neighbourhood management (%) | 61.7000 |
| ARC 14: tenancy offers refused (%) | 27.4500 |
| ARC 15: ASB cases resolved (%) | 77.9900 |
| ARC 16: new tenancies sustained more than a year (%) | 94.5700 |
| ARC 17: lettable stock that became vacant in year (%) | 7.1200 |
| ARC 18: rent lost to empty properties (%) | 1.7600 |
| ARC 19: households waiting for adaptations (count) | 147.0000 |
| ARC 1: tenants satisfied with overall service (%) | 67.2000 |
| ARC 21: average time to complete adaptations (days) | 46.3300 |
| ARC 22: court actions resulting in eviction (%) | 32.3900 |
| ARC 25: rent seen as value for money (%) | 74.3000 |
| ARC 26: rent collected as % of rent due | 100.9800 |
| ARC 27: gross rent arrears as % of rent due | 11.8100 |
| ARC 28: average factoring management fee (£) | 8.8300 |
| ARC 29: factored owner satisfaction (%) | 40.6800 |
| ARC 2: landlord good at keeping tenants informed (%) | 68.1000 |
| ARC 30: average days to re-let empty properties | 173.5400 |
| ARC 3&4: average Stage 1 response time (days) | 9.5200 |
| ARC 3&4: average Stage 2 response time (days) | 25.4500 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 99.5500 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 97.9900 |
| ARC 5: satisfaction with opportunities to participate (%) | 82.4000 |
| ARC 6: properties meeting SHQS (%) | 63.2800 |
| ARC 7: satisfaction with home quality (%) | 70.2000 |
| ARC 8: average hours to complete emergency repairs | 4.6900 |
| ARC 9: average days to complete non-emergency repairs | 12.3300 |
| ASB cases reported (count) | 1172.0000 |
| ASB cases resolved (count) | 914.0000 |
| Gross rent arrears at year end (£) | 13448524.0000 |
| Properties re-let in year (count) | 1242.0000 |
| Rent due in year (£) | 113843441.0000 |
| Stage 1 complaints received and carried forward (count) | 2205.0000 |
| Stage 2 complaints received and carried forward (count) | 348.0000 |
| Stock: average weekly rent (£) | 112.0700 |
| Stock: properties classified unlettable (count) | 147.0000 |
| Stock: total self-contained units owned (count) | 20634.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- City of Edinburgh Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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