Source · Scottish Housing Regulator
Tollcross Housing Association Ltd
Registered social landlord
Compliant
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
No required action text is indexed for this plan. Check the full engagement plan for the regulator’s requirements.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 94.3700 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 91.7600 |
| ARC 13: satisfaction with neighbourhood management (%) | 94.2800 |
| ARC 14: tenancy offers refused (%) | 26.8300 |
| ARC 15: ASB cases resolved (%) | 94.8500 |
| ARC 16: new tenancies sustained more than a year (%) | 92.1100 |
| ARC 17: lettable stock that became vacant in year (%) | 6.0300 |
| ARC 18: rent lost to empty properties (%) | 0.5700 |
| ARC 19: households waiting for adaptations (count) | 2.0000 |
| ARC 1: tenants satisfied with overall service (%) | 95.9300 |
| ARC 21: average time to complete adaptations (days) | 14.8100 |
| ARC 22: court actions resulting in eviction (%) | 12.5000 |
| ARC 23: homelessness referral offers resulting in a let (%) | 73.4800 |
| ARC 25: rent seen as value for money (%) | 89.5500 |
| ARC 26: rent collected as % of rent due | 99.3000 |
| ARC 27: gross rent arrears as % of rent due | 3.0300 |
| ARC 28: average factoring management fee (£) | 177.7200 |
| ARC 29: factored owner satisfaction (%) | 78.9700 |
| ARC 2: landlord good at keeping tenants informed (%) | 98.2400 |
| ARC 30: average days to re-let empty properties | 27.6100 |
| ARC 3&4: average Stage 1 response time (days) | 3.2400 |
| ARC 3&4: average Stage 2 response time (days) | 13.8200 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 100.0000 |
| ARC 5: satisfaction with opportunities to participate (%) | 99.0100 |
| ARC 6: properties meeting SHQS (%) | 81.8600 |
| ARC 7: satisfaction with home quality (%) | 88.6700 |
| ARC 8: average hours to complete emergency repairs | 2.2600 |
| ARC 9: average days to complete non-emergency repairs | 2.8300 |
| ASB cases reported (count) | 272.0000 |
| ASB cases resolved (count) | 258.0000 |
| Gross rent arrears at year end (£) | 330971.0000 |
| Properties re-let in year (count) | 152.0000 |
| Rent due in year (£) | 10913015.0000 |
| Stage 1 complaints received and carried forward (count) | 117.0000 |
| Stage 2 complaints received and carried forward (count) | 11.0000 |
| AFS: current ratio | 1.3000 |
| AFS: EBITDA / revenue (%) | 1.0000 |
| AFS: gearing (%) | 39.8000 |
| AFS: gross arrears (%) | 3.1000 |
| AFS: housing properties net book value (£'000s) | 69657.4000 |
| AFS: interest cover (%) | 325.4000 |
| AFS: net arrears (%) | 1.2000 |
| AFS: net debt per unit (£) | 6653.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 2478.7000 |
| AFS: staff costs as % of turnover | 20.6000 |
| AFS subsidiary — Auchenshuggle Develops Limited: operating surplus/(deficit) (£'000s) | 19.6000 |
| AFS subsidiary — Auchenshuggle Develops Limited: turnover (£'000s) | 83.7000 |
| AFS: surplus/(deficit) for the year (£'000s) | 1251.8000 |
| AFS: total non-current assets (£'000s) | 73107.7000 |
| AFS: total reserves (£'000s) | 38870.5000 |
| AFS: total units owned/managed (count) | 2328.0000 |
| AFS: turnover (£'000s) | 11328.4000 |
| AFS: turnover per unit (£) | 4866.0000 |
| AFS: voids (%) | 0.8000 |
| Stock: average weekly rent (£) | 89.0300 |
| Stock: non-housing units owned (count) | 24.0000 |
| Stock: total self-contained units owned (count) | 2304.0000 |
| Stock: units partly owned (count) | 12.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Tollcross Housing Association Ltd
- Type
- Registered social landlord
- SHR registration number
- 197
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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