Source · Scottish Housing Regulator
River Clyde Homes
Registered social landlord
Non-compliant: working towards compliance
Current engagement plan: 1 May 2026 to 31 March 2027, published 15 May 2026.
Engagement plan
What River Clyde Homes must do
- River Clyde Homes must:
- send us its revised tenant and resident safety action plan by 31 May 2026;
- send us its wider improvement action plan by 31 May 2026;
- send us bi-monthly updates on its progress with implementing its action plans and achieving compliance with the regulatory requirements including the Standards;
- tell us when it considers it is compliant with the regulatory requirements including the Standards and provide us with the assurance we require to confirm this;
- improve its re-let time performance and tell us when it has delivered the necessary improvements; and
- keep us updated on how it is managing the risks associated with RAAC and its long-term strategy for managing the RAAC in its homes.
- As a systemically important landlord River Clyde Homes must also:
- send us copies of its Board and audit committee minutes as they become available; and
- send us by 30 April 2026:
- its approved business plan and updated risk register;
- the report(s) to the governing body about the plan and approach to risk management and mitigation; and
- evidence of how it demonstrates affordability for its tenants.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 75.8100 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 92.2100 |
| ARC 13: satisfaction with neighbourhood management (%) | 96.1100 |
| ARC 14: tenancy offers refused (%) | 25.0600 |
| ARC 15: ASB cases resolved (%) | 91.8100 |
| ARC 16: new tenancies sustained more than a year (%) | 91.5300 |
| ARC 17: lettable stock that became vacant in year (%) | 7.5200 |
| ARC 18: rent lost to empty properties (%) | 5.9100 |
| ARC 19: households waiting for adaptations (count) | 140.0000 |
| ARC 1: tenants satisfied with overall service (%) | 91.2900 |
| ARC 21: average time to complete adaptations (days) | 152.6000 |
| ARC 22: court actions resulting in eviction (%) | 52.0000 |
| ARC 23: homelessness referral offers resulting in a let (%) | 76.9200 |
| ARC 25: rent seen as value for money (%) | 84.6300 |
| ARC 26: rent collected as % of rent due | 100.6900 |
| ARC 27: gross rent arrears as % of rent due | 5.5100 |
| ARC 28: average factoring management fee (£) | 138.3900 |
| ARC 29: factored owner satisfaction (%) | 53.2700 |
| ARC 2: landlord good at keeping tenants informed (%) | 96.2400 |
| ARC 30: average days to re-let empty properties | 243.3700 |
| ARC 3&4: average Stage 1 response time (days) | 4.6600 |
| ARC 3&4: average Stage 2 response time (days) | 16.0700 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 97.7700 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 89.3400 |
| ARC 5: satisfaction with opportunities to participate (%) | 94.9200 |
| ARC 6: properties meeting SHQS (%) | 85.0200 |
| ARC 7: satisfaction with home quality (%) | 89.1800 |
| ARC 8: average hours to complete emergency repairs | 4.1200 |
| ARC 9: average days to complete non-emergency repairs | 23.2500 |
| ASB cases reported (count) | 171.0000 |
| ASB cases resolved (count) | 157.0000 |
| Gross rent arrears at year end (£) | 1837640.0000 |
| Properties re-let in year (count) | 649.0000 |
| Rent due in year (£) | 33347361.0000 |
| Stage 1 complaints received and carried forward (count) | 404.0000 |
| Stage 2 complaints received and carried forward (count) | 122.0000 |
| AFS: current ratio | 0.4000 |
| AFS: EBITDA / revenue (%) | 7.4000 |
| AFS: gearing (%) | 1912.3000 |
| AFS: gross arrears (%) | 7.6000 |
| AFS: housing properties net book value (£'000s) | 252234.0000 |
| AFS: interest cover (%) | 148.7000 |
| AFS: net arrears (%) | 2.6000 |
| AFS: net debt per unit (£) | 23825.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 5521.0000 |
| AFS: staff costs as % of turnover | 33.4000 |
| AFS subsidiary — Home Fix Scotland Ltd: operating surplus/(deficit) (£'000s) | 65.0000 |
| AFS subsidiary — Home Fix Scotland Ltd: turnover (£'000s) | 9499.0000 |
| AFS: surplus/(deficit) for the year (£'000s) | -1947.0000 |
| AFS: total non-current assets (£'000s) | 253097.0000 |
| AFS: total reserves (£'000s) | 7464.0000 |
| AFS: total units owned/managed (count) | 5991.0000 |
| AFS: turnover (£'000s) | 34682.0000 |
| AFS: turnover per unit (£) | 5789.0000 |
| AFS: voids (%) | 8.5000 |
| Stock: average weekly rent (£) | 110.7300 |
| Stock: non-housing units owned (count) | 492.0000 |
| Stock: properties classified low demand (count) | 1736.0000 |
| Stock: properties classified unlettable (count) | 269.0000 |
| Stock: total self-contained units owned (count) | 6093.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- River Clyde Homes
- Type
- Registered social landlord
- SHR registration number
- 362
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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