Source · Scottish Housing Regulator
Queens Cross Housing Association Ltd
Registered social landlord
Compliant
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Queens Cross Housing Association Ltd must do
- Queens Cross must:
- send us an update on its development programme by 31 October 2026. This will include its latest report to the governing body/appropriate committee about development and details of the scale and tenure mix, timescales for delivery and any material delays or changes to the programme; and
- tell us if there are any material adverse changes to its development plans which might affect its financial position or reputation, in line with our notifiable events guidance.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 94.0300 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 81.7100 |
| ARC 13: satisfaction with neighbourhood management (%) | 92.9800 |
| ARC 14: tenancy offers refused (%) | 45.7700 |
| ARC 15: ASB cases resolved (%) | 99.2800 |
| ARC 16: new tenancies sustained more than a year (%) | 91.0800 |
| ARC 17: lettable stock that became vacant in year (%) | 7.4600 |
| ARC 18: rent lost to empty properties (%) | 0.4000 |
| ARC 19: households waiting for adaptations (count) | 0.0000 |
| ARC 1: tenants satisfied with overall service (%) | 88.7600 |
| ARC 21: average time to complete adaptations (days) | 16.2900 |
| ARC 22: court actions resulting in eviction (%) | 25.0000 |
| ARC 23: homelessness referral offers resulting in a let (%) | 93.5800 |
| ARC 25: rent seen as value for money (%) | 87.6400 |
| ARC 26: rent collected as % of rent due | 103.7000 |
| ARC 27: gross rent arrears as % of rent due | 1.2500 |
| ARC 28: average factoring management fee (£) | 185.6900 |
| ARC 29: factored owner satisfaction (%) | 66.5700 |
| ARC 2: landlord good at keeping tenants informed (%) | 96.9100 |
| ARC 30: average days to re-let empty properties | 27.7300 |
| ARC 3&4: average Stage 1 response time (days) | 7.9900 |
| ARC 3&4: average Stage 2 response time (days) | 22.0200 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 99.0600 |
| ARC 5: satisfaction with opportunities to participate (%) | 98.0300 |
| ARC 6: properties meeting SHQS (%) | 94.4900 |
| ARC 7: satisfaction with home quality (%) | 82.5800 |
| ARC 8: average hours to complete emergency repairs | 4.3000 |
| ARC 9: average days to complete non-emergency repairs | 4.0000 |
| ASB cases reported (count) | 828.0000 |
| ASB cases resolved (count) | 822.0000 |
| Gross rent arrears at year end (£) | 279550.0000 |
| Properties re-let in year (count) | 313.0000 |
| Rent due in year (£) | 22355100.0000 |
| Stage 1 complaints received and carried forward (count) | 403.0000 |
| Stage 2 complaints received and carried forward (count) | 106.0000 |
| AFS: current ratio | 3.8000 |
| AFS: EBITDA / revenue (%) | 8.1000 |
| AFS: gearing (%) | 87.9000 |
| AFS: gross arrears (%) | 1.3000 |
| AFS: housing properties net book value (£'000s) | 173385.1000 |
| AFS: interest cover (%) | 158.1000 |
| AFS: net arrears (%) | 0.0000 |
| AFS: net debt per unit (£) | 8743.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 658.0000 |
| AFS: staff costs as % of turnover | 32.8000 |
| AFS subsidiary — Garscube Community Foundation: operating surplus/(deficit) (£'000s) | 8.0000 |
| AFS subsidiary — Garscube Community Foundation: turnover (£'000s) | 62.0000 |
| AFS subsidiary — Queens Cross Factoring Ltd: operating surplus/(deficit) (£'000s) | 82.0000 |
| AFS subsidiary — Queens Cross Factoring Ltd: turnover (£'000s) | 2542.0000 |
| AFS subsidiary — Queens Cross Workspace Ltd: operating surplus/(deficit) (£'000s) | 425.0000 |
| AFS subsidiary — Queens Cross Workspace Ltd: turnover (£'000s) | 1033.0000 |
| AFS: surplus/(deficit) for the year (£'000s) | -1305.0000 |
| AFS: total non-current assets (£'000s) | 175837.1000 |
| AFS: total reserves (£'000s) | 43639.7000 |
| AFS: total units owned/managed (count) | 4390.0000 |
| AFS: turnover (£'000s) | 27700.0000 |
| AFS: turnover per unit (£) | 6310.0000 |
| AFS: voids (%) | 1.2000 |
| Stock: average weekly rent (£) | 100.4300 |
| Stock: non-housing units owned (count) | 26.0000 |
| Stock: total self-contained units owned (count) | 4359.0000 |
| Stock: units partly owned (count) | 45.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Queens Cross Housing Association Ltd
- Type
- Registered social landlord
- SHR registration number
- 172
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
Back to the full register →