Source · Scottish Housing Regulator
North Glasgow Housing Association Ltd
Registered social landlord
Compliant
Engagement plan
What North Glasgow Housing Association Ltd must do
- North Glasgow must:
- provide us with quarterly updates about its progress in completing the remaining improvement actions.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 90.0800 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 79.0200 |
| ARC 13: satisfaction with neighbourhood management (%) | 71.1300 |
| ARC 14: tenancy offers refused (%) | 16.9200 |
| ARC 15: ASB cases resolved (%) | 92.0000 |
| ARC 16: new tenancies sustained more than a year (%) | 94.1600 |
| ARC 17: lettable stock that became vacant in year (%) | 7.1000 |
| ARC 18: rent lost to empty properties (%) | 0.7600 |
| ARC 19: households waiting for adaptations (count) | 96.0000 |
| ARC 1: tenants satisfied with overall service (%) | 73.0700 |
| ARC 21: average time to complete adaptations (days) | 9.9600 |
| ARC 22: court actions resulting in eviction (%) | 61.5400 |
| ARC 23: homelessness referral offers resulting in a let (%) | 81.3200 |
| ARC 25: rent seen as value for money (%) | 66.5700 |
| ARC 26: rent collected as % of rent due | 98.7900 |
| ARC 27: gross rent arrears as % of rent due | 5.0700 |
| ARC 28: average factoring management fee (£) | 174.1400 |
| ARC 29: factored owner satisfaction (%) | 81.2500 |
| ARC 2: landlord good at keeping tenants informed (%) | 79.1400 |
| ARC 30: average days to re-let empty properties | 26.4300 |
| ARC 3&4: average Stage 1 response time (days) | 5.0300 |
| ARC 3&4: average Stage 2 response time (days) | 17.8000 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 99.4400 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 95.6500 |
| ARC 5: satisfaction with opportunities to participate (%) | 78.4500 |
| ARC 6: properties meeting SHQS (%) | 93.7900 |
| ARC 7: satisfaction with home quality (%) | 70.3000 |
| ARC 8: average hours to complete emergency repairs | 4.2300 |
| ARC 9: average days to complete non-emergency repairs | 5.8500 |
| ASB cases reported (count) | 75.0000 |
| ASB cases resolved (count) | 69.0000 |
| Gross rent arrears at year end (£) | 1450980.0000 |
| Properties re-let in year (count) | 506.0000 |
| Rent due in year (£) | 28615761.0000 |
| Stage 1 complaints received and carried forward (count) | 180.0000 |
| Stage 2 complaints received and carried forward (count) | 46.0000 |
| AFS: current ratio | 1.9000 |
| AFS: EBITDA / revenue (%) | 11.3000 |
| AFS: gearing (%) | 32.8000 |
| AFS: gross arrears (%) | 5.5000 |
| AFS: housing properties net book value (£'000s) | 115982.1000 |
| AFS: interest cover (%) | 370.4000 |
| AFS: net arrears (%) | 1.7000 |
| AFS: net debt per unit (£) | 4423.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 1880.3000 |
| AFS: staff costs as % of turnover | 16.4000 |
| AFS subsidiary — Design Services Glasgow Ltd: operating surplus/(deficit) (£'000s) | 7.7000 |
| AFS subsidiary — Design Services Glasgow Ltd: turnover (£'000s) | 831.3000 |
| AFS subsidiary — NG2 Ltd: operating surplus/(deficit) (£'000s) | 2.1000 |
| AFS subsidiary — NG2 Ltd: turnover (£'000s) | 6567.7000 |
| AFS subsidiary — NG3 Ltd: operating surplus/(deficit) (£'000s) | 0.0000 |
| AFS subsidiary — NG3 Ltd: turnover (£'000s) | 0.0000 |
| AFS subsidiary — NG Property (Scotland) Ltd: operating surplus/(deficit) (£'000s) | 12.4000 |
| AFS subsidiary — NG Property (Scotland) Ltd: turnover (£'000s) | 889.6000 |
| AFS: surplus/(deficit) for the year (£'000s) | 559.9000 |
| AFS: total non-current assets (£'000s) | 119546.2000 |
| AFS: total reserves (£'000s) | 73642.8000 |
| AFS: total units owned/managed (count) | 5465.0000 |
| AFS: turnover (£'000s) | 31638.5000 |
| AFS: turnover per unit (£) | 5789.0000 |
| AFS: voids (%) | 1.2000 |
| Stock: average weekly rent (£) | 107.8300 |
| Stock: non-housing units owned (count) | 79.0000 |
| Stock: properties classified low demand (count) | 244.0000 |
| Stock: properties classified unlettable (count) | 40.0000 |
| Stock: properties used for temporary accommodation (count) | 15.0000 |
| Stock: total self-contained units owned (count) | 5452.0000 |
| Stock: units partly owned (count) | 32.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- North Glasgow Housing Association Ltd
- Type
- Registered social landlord
- SHR registration number
- 187
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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