Source · Scottish Housing Regulator
Molendinar Park Housing Association
Registered social landlord
Compliant
1 statutory intervention
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
No required action text is indexed for this plan. Check the full engagement plan for the regulator’s requirements.
Statutory intervention
Verbatim narrative from SHR's published report (e.g. section 58 statutory manager, section 65 governing body appointments).
Statutory intervention at Molendinar Park Housing Association
Report on statutory intervention
at Molendinar Park Housing
Association
March 2018
About this report
1. This report sets out the reasons for our statutory intervention in Molendinar Park and
the outcome of that intervention.
About Molendinar Park
2. Molendinar Park was registered in 1993. It owns and manages 495 homes and
provides factoring services to 252 properties in the east end of Glasgow. It has
charitable status and employs 9 members of staff. As at 31 March 2017 its turnover
for the year was £2.204 million and its debt per unit was £5,241.
Our regulatory requirements
3. Prior to our intervention in March 2017, we had low engagement with Molendinar
Park. This means that information it submitted to us did not highlight risks to tenants’
interests requiring our engagement. On that basis, we did not need additional contact
with Molendinar Park unless other events arose. We required it to give us its Annual
Returns on the Charter (ARCs), its audited annual accounts, auditor’s management
letter, loan portfolio information and its five year financial projections. We required it
to tell us about notifiable events; these are events which put at risk:
tenants’ and service users’ interests or safety;
the RSL’s financial health, public investment, or lenders’ confidence; or
the good governance and reputation of an individual RSL or the RSL sector.
4. Our Regulatory Framework contains six Regulatory Standards of Governance and
Financial Management. We require all RSLs to comply with these Standards. These
require:
Report on statutory intervention at
Molendinar Park Housing Association Page 1
5. Each Standard has additional guidance for landlords. We require RSLs to self-assess
against the Standards and take any actions needed to make sure they comply. We
require RSLs to notify us immediately if there is a failure to comply with the
Standards.
Why we intervened
6. Molendinar Park contacted us in February 2017 to bring to our attention a significant
governance problem and asked for our regulatory support. Molendinar Park’s new
Director had started to commission a review of governance arrangements when it
came to light that its governing body was not constituted in accordance with its rules.
This problem arose as its rules require that members of the governing body are
shareholders. However, eight members that had been elected at its annual general
meeting were not shareholders of Molendinar Park. These individuals had been
shareholders of local management associations, but this did not qualify them to stand
for, and be elected to the governing body. Molendinar Park had only three properly
elected members and as the governing body requires at least seven members, it was
not possible for decisions to be made on behalf of Molendinar Park, including taking
any action to remedy this situation.
7. Molendinar Park advised us that this practice had been ongoing for a number of
years. This was a serious governance failure and posed an immediate risk to
tenants’ interests. The governing body could not make the decisions which it was
required to make. This included decisions which may have been required to protect
it and its tenants and other service users from issues such as financial harm or health
and safety matters. Nor could it make significant expenditure decisions if necessary.
This type of governance failure will almost always be a breach of a loan agreement
and this therefore raised the risk of Molendinar Park’s loans being repriced by its
lenders.
8. Because of this failing we raised our regulatory engagement level from low to high
and used our statutory powers of intervention to appoint four members to the
governing body. This ensured that Molendinar Park’s governing body was properly
constituted and could therefore make decisions on behalf of its tenants.
9. The role of the four appointed members was to:
address the serious risks to Molendinar Park’s governance and ensure it had
a properly constituted governing body;
support Molendinar Park to commission an independent review of its
governance and financial management; and
ensure that Molendinar Park meets our Regulatory Standards of Governance
and Financial Management.
Outcome of our intervention
10. Molendinar Park acted appropriately in bringing this matter to our attention and
requesting regulatory support. It worked openly and co-operatively with us to address
this serious governance failure. It also engaged effectively with its lenders to assure
them that it was taking swift and appropriate action to address this governance
failure.
11. With the support of the appointees Molendinar Park commissioned an independent
review of performance against the Regulatory Standards of Governance and
Financial Management. We engaged with Molendinar Park to seek assurance about
progress of the review and how it would address the findings.
Report on statutory intervention at
Molendinar Park Housing Association Page 2
12. In September 2017, Molendinar Park held its first annual general meeting since
statutory intervention and elected a properly constituted governing body.
13. Due to the work undertaken by Molendinar Park to address its governance failings
and with the support provided by the appointed members the serious risk to tenants’
interests had now been addressed. We then reduced our regulatory engagement
level from high to medium and ended our statutory appointments to the governing
body.
14. Molendinar Park co-opted the previous four statutory members onto the governing
body to provide continuing support with the independent review against Regulatory
Standards. This review has been completed and Molendinar Park has put in place an
action plan to address the issues that were identified in the review. Molendinar Park
has given us assurance that it is fully committed to addressing the findings of the
independent review.
15. We will keep our engagement level for Molendinar Park under review.
Report on statutory intervention at
Molendinar Park Housing Association Page 3
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 95.3200 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 92.3100 |
| ARC 13: satisfaction with neighbourhood management (%) | 88.0000 |
| ARC 14: tenancy offers refused (%) | 23.6800 |
| ARC 15: ASB cases resolved (%) | 75.0000 |
| ARC 16: new tenancies sustained more than a year (%) | 93.3300 |
| ARC 17: lettable stock that became vacant in year (%) | 5.8500 |
| ARC 18: rent lost to empty properties (%) | 0.1500 |
| ARC 19: households waiting for adaptations (count) | 1.0000 |
| ARC 1: tenants satisfied with overall service (%) | 91.0000 |
| ARC 21: average time to complete adaptations (days) | 13.0000 |
| ARC 22: court actions resulting in eviction (%) | 100.0000 |
| ARC 23: homelessness referral offers resulting in a let (%) | 80.0000 |
| ARC 25: rent seen as value for money (%) | 70.0000 |
| ARC 26: rent collected as % of rent due | 101.5900 |
| ARC 27: gross rent arrears as % of rent due | 1.8100 |
| ARC 28: average factoring management fee (£) | 93.7600 |
| ARC 29: factored owner satisfaction (%) | 67.6500 |
| ARC 2: landlord good at keeping tenants informed (%) | 98.0000 |
| ARC 30: average days to re-let empty properties | 8.4600 |
| ARC 3&4: average Stage 1 response time (days) | 4.3200 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 5: satisfaction with opportunities to participate (%) | 99.0000 |
| ARC 6: properties meeting SHQS (%) | 100.0000 |
| ARC 7: satisfaction with home quality (%) | 79.0000 |
| ARC 8: average hours to complete emergency repairs | 2.0500 |
| ARC 9: average days to complete non-emergency repairs | 2.3600 |
| ASB cases reported (count) | 4.0000 |
| ASB cases resolved (count) | 3.0000 |
| Gross rent arrears at year end (£) | 40872.0000 |
| Properties re-let in year (count) | 28.0000 |
| Rent due in year (£) | 2255988.0000 |
| Stage 1 complaints received and carried forward (count) | 19.0000 |
| Stage 2 complaints received and carried forward (count) | 0.0000 |
| AFS: current ratio | 2.1000 |
| AFS: EBITDA / revenue (%) | 17.5000 |
| AFS: gearing (%) | -0.2000 |
| AFS: gross arrears (%) | 3.2000 |
| AFS: housing properties net book value (£'000s) | 12128.1000 |
| AFS: interest cover (%) | 939.2000 |
| AFS: net arrears (%) | 0.8000 |
| AFS: net debt per unit (£) | -16.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 376.7000 |
| AFS: staff costs as % of turnover | 24.4000 |
| AFS: surplus/(deficit) for the year (£'000s) | 333.6000 |
| AFS: total non-current assets (£'000s) | 12192.1000 |
| AFS: total reserves (£'000s) | 6194.4000 |
| AFS: total units owned/managed (count) | 573.0000 |
| AFS: turnover (£'000s) | 2805.9000 |
| AFS: turnover per unit (£) | 4897.0000 |
| AFS: voids (%) | 0.1000 |
| Stock: average weekly rent (£) | 87.6900 |
| Stock: non-housing units owned (count) | 1.0000 |
| Stock: total self-contained units owned (count) | 496.0000 |
| Stock: units partly owned (count) | 78.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Molendinar Park Housing Association
- Type
- Registered social landlord
- SHR registration number
- 274
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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