Source · Scottish Housing Regulator

Molendinar Park Housing Association

Registered social landlord Compliant 1 statutory intervention

Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.

Engagement plan

Verbatim required actions
No required action text is indexed for this plan. Check the full engagement plan for the regulator’s requirements.

Statutory intervention

Housing (Scotland) Act 2010 powers

Verbatim narrative from SHR's published report (e.g. section 58 statutory manager, section 65 governing body appointments).

Statutory intervention at Molendinar Park Housing Association · 23 Mar 2018
Report on statutory intervention at Molendinar Park Housing Association March 2018 About this report 1. This report sets out the reasons for our statutory intervention in Molendinar Park and the outcome of that intervention. About Molendinar Park 2. Molendinar Park was registered in 1993. It owns and manages 495 homes and provides factoring services to 252 properties in the east end of Glasgow. It has charitable status and employs 9 members of staff. As at 31 March 2017 its turnover for the year was £2.204 million and its debt per unit was £5,241. Our regulatory requirements 3. Prior to our intervention in March 2017, we had low engagement with Molendinar Park. This means that information it submitted to us did not highlight risks to tenants’ interests requiring our engagement. On that basis, we did not need additional contact with Molendinar Park unless other events arose. We required it to give us its Annual Returns on the Charter (ARCs), its audited annual accounts, auditor’s management letter, loan portfolio information and its five year financial projections. We required it to tell us about notifiable events; these are events which put at risk:  tenants’ and service users’ interests or safety;  the RSL’s financial health, public investment, or lenders’ confidence; or  the good governance and reputation of an individual RSL or the RSL sector. 4. Our Regulatory Framework contains six Regulatory Standards of Governance and Financial Management. We require all RSLs to comply with these Standards. These require: Report on statutory intervention at Molendinar Park Housing Association Page 1 5. Each Standard has additional guidance for landlords. We require RSLs to self-assess against the Standards and take any actions needed to make sure they comply. We require RSLs to notify us immediately if there is a failure to comply with the Standards. Why we intervened 6. Molendinar Park contacted us in February 2017 to bring to our attention a significant governance problem and asked for our regulatory support. Molendinar Park’s new Director had started to commission a review of governance arrangements when it came to light that its governing body was not constituted in accordance with its rules. This problem arose as its rules require that members of the governing body are shareholders. However, eight members that had been elected at its annual general meeting were not shareholders of Molendinar Park. These individuals had been shareholders of local management associations, but this did not qualify them to stand for, and be elected to the governing body. Molendinar Park had only three properly elected members and as the governing body requires at least seven members, it was not possible for decisions to be made on behalf of Molendinar Park, including taking any action to remedy this situation. 7. Molendinar Park advised us that this practice had been ongoing for a number of years. This was a serious governance failure and posed an immediate risk to tenants’ interests. The governing body could not make the decisions which it was required to make. This included decisions which may have been required to protect it and its tenants and other service users from issues such as financial harm or health and safety matters. Nor could it make significant expenditure decisions if necessary. This type of governance failure will almost always be a breach of a loan agreement and this therefore raised the risk of Molendinar Park’s loans being repriced by its lenders. 8. Because of this failing we raised our regulatory engagement level from low to high and used our statutory powers of intervention to appoint four members to the governing body. This ensured that Molendinar Park’s governing body was properly constituted and could therefore make decisions on behalf of its tenants. 9. The role of the four appointed members was to:  address the serious risks to Molendinar Park’s governance and ensure it had a properly constituted governing body;  support Molendinar Park to commission an independent review of its governance and financial management; and  ensure that Molendinar Park meets our Regulatory Standards of Governance and Financial Management. Outcome of our intervention 10. Molendinar Park acted appropriately in bringing this matter to our attention and requesting regulatory support. It worked openly and co-operatively with us to address this serious governance failure. It also engaged effectively with its lenders to assure them that it was taking swift and appropriate action to address this governance failure. 11. With the support of the appointees Molendinar Park commissioned an independent review of performance against the Regulatory Standards of Governance and Financial Management. We engaged with Molendinar Park to seek assurance about progress of the review and how it would address the findings. Report on statutory intervention at Molendinar Park Housing Association Page 2 12. In September 2017, Molendinar Park held its first annual general meeting since statutory intervention and elected a properly constituted governing body. 13. Due to the work undertaken by Molendinar Park to address its governance failings and with the support provided by the appointed members the serious risk to tenants’ interests had now been addressed. We then reduced our regulatory engagement level from high to medium and ended our statutory appointments to the governing body. 14. Molendinar Park co-opted the previous four statutory members onto the governing body to provide continuing support with the independent review against Regulatory Standards. This review has been completed and Molendinar Park has put in place an action plan to address the issues that were identified in the review. Molendinar Park has given us assurance that it is fully committed to addressing the findings of the independent review. 15. We will keep our engagement level for Molendinar Park under review. Report on statutory intervention at Molendinar Park Housing Association Page 3

Headline SHR metrics

Charter indicators (2024/2025)
ARC 10: reactive repairs completed right first time (%)95.3200
ARC 11: gas safety checks not carried out on time (count)0.0000
ARC 12: satisfaction with repairs service (%)92.3100
ARC 13: satisfaction with neighbourhood management (%)88.0000
ARC 14: tenancy offers refused (%)23.6800
ARC 15: ASB cases resolved (%)75.0000
ARC 16: new tenancies sustained more than a year (%)93.3300
ARC 17: lettable stock that became vacant in year (%)5.8500
ARC 18: rent lost to empty properties (%)0.1500
ARC 19: households waiting for adaptations (count)1.0000
ARC 1: tenants satisfied with overall service (%)91.0000
ARC 21: average time to complete adaptations (days)13.0000
ARC 22: court actions resulting in eviction (%)100.0000
ARC 23: homelessness referral offers resulting in a let (%)80.0000
ARC 25: rent seen as value for money (%)70.0000
ARC 26: rent collected as % of rent due101.5900
ARC 27: gross rent arrears as % of rent due1.8100
ARC 28: average factoring management fee (£)93.7600
ARC 29: factored owner satisfaction (%)67.6500
ARC 2: landlord good at keeping tenants informed (%)98.0000
ARC 30: average days to re-let empty properties8.4600
ARC 3&4: average Stage 1 response time (days)4.3200
ARC 3&4: Stage 1 complaints responded to in full (%)100.0000
ARC 5: satisfaction with opportunities to participate (%)99.0000
ARC 6: properties meeting SHQS (%)100.0000
ARC 7: satisfaction with home quality (%)79.0000
ARC 8: average hours to complete emergency repairs2.0500
ARC 9: average days to complete non-emergency repairs2.3600
ASB cases reported (count)4.0000
ASB cases resolved (count)3.0000
Gross rent arrears at year end (£)40872.0000
Properties re-let in year (count)28.0000
Rent due in year (£)2255988.0000
Stage 1 complaints received and carried forward (count)19.0000
Stage 2 complaints received and carried forward (count)0.0000
Annual Financial Statements (2024/2025)
AFS: current ratio2.1000
AFS: EBITDA / revenue (%)17.5000
AFS: gearing (%)-0.2000
AFS: gross arrears (%)3.2000
AFS: housing properties net book value (£'000s)12128.1000
AFS: interest cover (%)939.2000
AFS: net arrears (%)0.8000
AFS: net debt per unit (£)-16.0000
AFS: operating surplus/(deficit) (£'000s)376.7000
AFS: staff costs as % of turnover24.4000
AFS: surplus/(deficit) for the year (£'000s)333.6000
AFS: total non-current assets (£'000s)12192.1000
AFS: total reserves (£'000s)6194.4000
AFS: total units owned/managed (count)573.0000
AFS: turnover (£'000s)2805.9000
AFS: turnover per unit (£)4897.0000
AFS: voids (%)0.1000
Stock data (2024/25)
Stock: average weekly rent (£)87.6900
Stock: non-housing units owned (count)1.0000
Stock: total self-contained units owned (count)496.0000
Stock: units partly owned (count)78.0000

Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.

Landlord details

Name
Molendinar Park Housing Association
Type
Registered social landlord
SHR registration number
274

About this register

The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.

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