Source · Scottish Housing Regulator
Milnbank Housing Association Ltd
Registered social landlord
Compliant
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Milnbank Housing Association Ltd must do
- Milnbank must:
- send us by 30 April 2026:
- its approved business plan and updated risk register;
- 30 year financial projections comprising a statement of comprehensive income, a statement of financial position and a statement of cash flows complete with assumptions and explanatory narrative;
- a comparison of projected financial loan covenants against current covenant requirements;
- financial sensitivity analysis which considers the key risks, the mitigation strategies for these risks and a comparison of the resultant covenant calculations with the actual covenant requirements;
- report to the Board in respect of the approved 30 year projections, sensitivity analysis and covenant compliance; and
- evidence of how it demonstrates affordability for its tenants.
- send us quarterly updates on progress with permanently addressing the safety of its stonework.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 87.7100 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 91.8500 |
| ARC 13: satisfaction with neighbourhood management (%) | 93.5700 |
| ARC 14: tenancy offers refused (%) | 40.3200 |
| ARC 15: ASB cases resolved (%) | 93.9400 |
| ARC 16: new tenancies sustained more than a year (%) | 96.4900 |
| ARC 17: lettable stock that became vacant in year (%) | 6.0900 |
| ARC 18: rent lost to empty properties (%) | 0.4900 |
| ARC 19: households waiting for adaptations (count) | 12.0000 |
| ARC 1: tenants satisfied with overall service (%) | 91.5700 |
| ARC 21: average time to complete adaptations (days) | 229.6200 |
| ARC 22: court actions resulting in eviction (%) | 80.0000 |
| ARC 23: homelessness referral offers resulting in a let (%) | 95.6500 |
| ARC 25: rent seen as value for money (%) | 93.5700 |
| ARC 26: rent collected as % of rent due | 100.6100 |
| ARC 27: gross rent arrears as % of rent due | 4.0200 |
| ARC 28: average factoring management fee (£) | 118.6800 |
| ARC 29: factored owner satisfaction (%) | 94.4400 |
| ARC 2: landlord good at keeping tenants informed (%) | 98.0000 |
| ARC 30: average days to re-let empty properties | 25.1400 |
| ARC 3&4: average Stage 1 response time (days) | 3.6100 |
| ARC 3&4: average Stage 2 response time (days) | 17.9000 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 100.0000 |
| ARC 5: satisfaction with opportunities to participate (%) | 94.8600 |
| ARC 6: properties meeting SHQS (%) | 75.0300 |
| ARC 7: satisfaction with home quality (%) | 93.2900 |
| ARC 8: average hours to complete emergency repairs | 2.5600 |
| ARC 9: average days to complete non-emergency repairs | 4.4600 |
| ASB cases reported (count) | 99.0000 |
| ASB cases resolved (count) | 93.0000 |
| Gross rent arrears at year end (£) | 279685.0000 |
| Properties re-let in year (count) | 77.0000 |
| Rent due in year (£) | 6964942.0000 |
| Stage 1 complaints received and carried forward (count) | 28.0000 |
| Stage 2 complaints received and carried forward (count) | 10.0000 |
| AFS: current ratio | 2.7000 |
| AFS: EBITDA / revenue (%) | 23.4000 |
| AFS: gearing (%) | 82.4000 |
| AFS: gross arrears (%) | 4.6000 |
| AFS: housing properties net book value (£'000s) | 34675.5000 |
| AFS: interest cover (%) | 291.9000 |
| AFS: net arrears (%) | 1.6000 |
| AFS: net debt per unit (£) | 7869.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 1544.1000 |
| AFS: staff costs as % of turnover | 27.2000 |
| AFS subsidiary — Milnbank Property Services: operating surplus/(deficit) (£'000s) | 31.2000 |
| AFS subsidiary — Milnbank Property Services: turnover (£'000s) | 979.0000 |
| AFS: surplus/(deficit) for the year (£'000s) | 961.1000 |
| AFS: total non-current assets (£'000s) | 35597.3000 |
| AFS: total reserves (£'000s) | 16076.0000 |
| AFS: total units owned/managed (count) | 1683.0000 |
| AFS: turnover (£'000s) | 7537.4000 |
| AFS: turnover per unit (£) | 4479.0000 |
| AFS: voids (%) | 0.5000 |
| Stock: average weekly rent (£) | 81.8600 |
| Stock: non-housing units owned (count) | 42.0000 |
| Stock: properties classified low demand (count) | 77.0000 |
| Stock: total self-contained units owned (count) | 1670.0000 |
| Stock: units partly owned (count) | 7.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Milnbank Housing Association Ltd
- Type
- Registered social landlord
- SHR registration number
- 161
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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