Source · Scottish Housing Regulator
Maryhill Housing Association Ltd
Registered social landlord
Compliant
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 March 2026.
Engagement plan
What Maryhill Housing Association Ltd must do
- Maryhill must update us on its progress and longer-term plans to address the render failure and cladding remediation issues.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 80.2500 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 75.1000 |
| ARC 13: satisfaction with neighbourhood management (%) | 65.5400 |
| ARC 14: tenancy offers refused (%) | 18.3700 |
| ARC 15: ASB cases resolved (%) | 97.3300 |
| ARC 16: new tenancies sustained more than a year (%) | 89.8900 |
| ARC 17: lettable stock that became vacant in year (%) | 7.0200 |
| ARC 18: rent lost to empty properties (%) | 0.3700 |
| ARC 19: households waiting for adaptations (count) | 5.0000 |
| ARC 1: tenants satisfied with overall service (%) | 74.4700 |
| ARC 21: average time to complete adaptations (days) | 56.1900 |
| ARC 22: court actions resulting in eviction (%) | 23.9100 |
| ARC 23: homelessness referral offers resulting in a let (%) | 90.2000 |
| ARC 25: rent seen as value for money (%) | 63.4900 |
| ARC 26: rent collected as % of rent due | 99.6900 |
| ARC 27: gross rent arrears as % of rent due | 5.2100 |
| ARC 28: average factoring management fee (£) | 202.2400 |
| ARC 29: factored owner satisfaction (%) | 53.4700 |
| ARC 2: landlord good at keeping tenants informed (%) | 81.1800 |
| ARC 30: average days to re-let empty properties | 17.3800 |
| ARC 3&4: average Stage 1 response time (days) | 4.1900 |
| ARC 3&4: average Stage 2 response time (days) | 19.5400 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 98.3400 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 96.1500 |
| ARC 5: satisfaction with opportunities to participate (%) | 68.2600 |
| ARC 6: properties meeting SHQS (%) | 89.3800 |
| ARC 7: satisfaction with home quality (%) | 67.9700 |
| ARC 8: average hours to complete emergency repairs | 3.4000 |
| ARC 9: average days to complete non-emergency repairs | 6.7300 |
| ASB cases reported (count) | 562.0000 |
| ASB cases resolved (count) | 547.0000 |
| Gross rent arrears at year end (£) | 771684.0000 |
| Properties re-let in year (count) | 218.0000 |
| Rent due in year (£) | 14799677.0000 |
| Stage 1 complaints received and carried forward (count) | 362.0000 |
| Stage 2 complaints received and carried forward (count) | 156.0000 |
| AFS: current ratio | 0.6000 |
| AFS: EBITDA / revenue (%) | 1.1000 |
| AFS: gearing (%) | 30.8000 |
| AFS: gross arrears (%) | 5.1000 |
| AFS: housing properties net book value (£'000s) | 92225.1000 |
| AFS: interest cover (%) | 389.4000 |
| AFS: net arrears (%) | 1.4000 |
| AFS: net debt per unit (£) | 4393.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 254.0000 |
| AFS: staff costs as % of turnover | 27.0000 |
| AFS subsidiary — Maryhill Living Limited: operating surplus/(deficit) (£'000s) | 18.5000 |
| AFS subsidiary — Maryhill Living Limited: turnover (£'000s) | 193.2000 |
| AFS: surplus/(deficit) for the year (£'000s) | -712.0000 |
| AFS: total non-current assets (£'000s) | 93626.2000 |
| AFS: total reserves (£'000s) | 45766.2000 |
| AFS: total units owned/managed (count) | 3206.0000 |
| AFS: turnover (£'000s) | 17877.2000 |
| AFS: turnover per unit (£) | 5576.0000 |
| AFS: voids (%) | 0.4000 |
| Stock: average weekly rent (£) | 98.8100 |
| Stock: non-housing units owned (count) | 90.0000 |
| Stock: properties classified low demand (count) | 89.0000 |
| Stock: total self-contained units owned (count) | 3191.0000 |
| Stock: units partly owned (count) | 14.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Maryhill Housing Association Ltd
- Type
- Registered social landlord
- SHR registration number
- 159
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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