Source · Scottish Housing Regulator
Hillcrest Homes (Scotland) Limited
Registered social landlord
Compliant
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Hillcrest Homes (Scotland) Limited must do
- Hillcrest must:
- send us copies of its Board and audit committee minutes as they become available;
- send us by 30 April 2026:
- its approved business plan and updated risk register;
- 30 year financial projections comprising a statement of comprehensive income, a statement of financial position and a statement of cash flows complete with assumptions and explanatory narrative;
- a comparison of projected financial loan covenants against current covenant requirements;
- financial sensitivity analysis which considers the key risks, the mitigation strategies for these risks and a comparison of the resultant covenant calculations with the actual covenant requirements;
- report to the Board in respect of the approved 30 year projections, sensitivity analysis and covenant compliance; and
- evidence of how it demonstrates affordability for its tenants.
- send us an update on its development programme by 31 October 2026. This will include its latest report to the governing body/appropriate committee about development and details of the scale and tenure mix, timescales for delivery and any material delays or changes to the programme;
- tell us if there are any material adverse changes to its development plans which might affect its financial position or reputation, in line with our notifiable events guidance; and
- send us quarterly updates on progress with its plan to address its tenant and resident safety issues.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 78.6300 |
| ARC 11: gas safety checks not carried out on time (count) | 3.0000 |
| ARC 12: satisfaction with repairs service (%) | 86.8800 |
| ARC 13: satisfaction with neighbourhood management (%) | 73.1600 |
| ARC 14: tenancy offers refused (%) | 31.6700 |
| ARC 15: ASB cases resolved (%) | 90.4800 |
| ARC 16: new tenancies sustained more than a year (%) | 93.2900 |
| ARC 17: lettable stock that became vacant in year (%) | 7.7900 |
| ARC 18: rent lost to empty properties (%) | 0.6300 |
| ARC 19: households waiting for adaptations (count) | 70.0000 |
| ARC 1: tenants satisfied with overall service (%) | 88.8700 |
| ARC 21: average time to complete adaptations (days) | 92.6500 |
| ARC 22: court actions resulting in eviction (%) | 17.0200 |
| ARC 23: homelessness referral offers resulting in a let (%) | 84.9500 |
| ARC 25: rent seen as value for money (%) | 71.3700 |
| ARC 26: rent collected as % of rent due | 99.7500 |
| ARC 27: gross rent arrears as % of rent due | 4.4300 |
| ARC 28: average factoring management fee (£) | 158.6500 |
| ARC 29: factored owner satisfaction (%) | 42.0600 |
| ARC 2: landlord good at keeping tenants informed (%) | 86.8800 |
| ARC 30: average days to re-let empty properties | 31.9400 |
| ARC 3&4: average Stage 1 response time (days) | 3.0000 |
| ARC 3&4: average Stage 2 response time (days) | 14.1400 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 93.3300 |
| ARC 5: satisfaction with opportunities to participate (%) | 72.1700 |
| ARC 6: properties meeting SHQS (%) | 96.9700 |
| ARC 7: satisfaction with home quality (%) | 85.8800 |
| ARC 8: average hours to complete emergency repairs | 2.7100 |
| ARC 9: average days to complete non-emergency repairs | 8.1500 |
| ASB cases reported (count) | 105.0000 |
| ASB cases resolved (count) | 95.0000 |
| Gross rent arrears at year end (£) | 1834661.0000 |
| Properties re-let in year (count) | 516.0000 |
| Rent due in year (£) | 41404325.0000 |
| Stage 1 complaints received and carried forward (count) | 862.0000 |
| Stage 2 complaints received and carried forward (count) | 15.0000 |
| AFS: current ratio | 0.8000 |
| AFS: EBITDA / revenue (%) | 36.4000 |
| AFS: gearing (%) | 331.3000 |
| AFS: gross arrears (%) | 4.1000 |
| AFS: housing properties net book value (£'000s) | 745784.8000 |
| AFS: interest cover (%) | 150.8000 |
| AFS: net arrears (%) | 3.4000 |
| AFS: net debt per unit (£) | 29471.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 12897.9000 |
| AFS: staff costs as % of turnover | 18.2000 |
| AFS subsidiary — Cair Scotland: operating surplus/(deficit) (£'000s) | 48.7000 |
| AFS subsidiary — Cair Scotland: turnover (£'000s) | 0.6000 |
| AFS subsidiary — Explorer Heat Ltd: operating surplus/(deficit) (£'000s) | 0.0000 |
| AFS subsidiary — Explorer Heat Ltd: turnover (£'000s) | 0.0000 |
| AFS subsidiary — Hillcrest Enterprises: operating surplus/(deficit) (£'000s) | 497.9000 |
| AFS subsidiary — Hillcrest Enterprises: turnover (£'000s) | 9846.8000 |
| AFS subsidiary — Hillcrest Foundation: operating surplus/(deficit) (£'000s) | 234.7000 |
| AFS subsidiary — Hillcrest Foundation: turnover (£'000s) | 225.3000 |
| AFS subsidiary — Hillcrest Futures: operating surplus/(deficit) (£'000s) | 544.1000 |
| AFS subsidiary — Hillcrest Futures: turnover (£'000s) | 19095.7000 |
| AFS subsidiary — Hillcrest Maintenance: operating surplus/(deficit) (£'000s) | 31.9000 |
| AFS subsidiary — Hillcrest Maintenance: turnover (£'000s) | 17302.8000 |
| AFS subsidiary — Home Of Rest For The Aged And Infirm: operating surplus/(deficit) (£'000s) | 14.7000 |
| AFS subsidiary — Home Of Rest For The Aged And Infirm: turnover (£'000s) | 140.2000 |
| AFS subsidiary — Leith Links NHT 2011 LLP: operating surplus/(deficit) (£'000s) | 0.0000 |
| AFS subsidiary — Leith Links NHT 2011 LLP: turnover (£'000s) | 0.0000 |
| AFS subsidiary — Upper Dens Landscaping Ltd: operating surplus/(deficit) (£'000s) | 0.0000 |
| AFS subsidiary — Upper Dens Landscaping Ltd: turnover (£'000s) | 19.5000 |
| AFS: surplus/(deficit) for the year (£'000s) | 2019.4000 |
| AFS: total non-current assets (£'000s) | 759298.5000 |
| AFS: total reserves (£'000s) | 82867.6000 |
| AFS: total units owned/managed (count) | 9316.0000 |
| AFS: turnover (£'000s) | 57951.5000 |
| AFS: turnover per unit (£) | 6221.0000 |
| AFS: voids (%) | 2.1000 |
| Stock: average weekly rent (£) | 103.8800 |
| Stock: non-housing units owned (count) | 409.0000 |
| Stock: properties classified low demand (count) | 519.0000 |
| Stock: properties classified unlettable (count) | 31.0000 |
| Stock: properties used for temporary accommodation (count) | 164.0000 |
| Stock: total self-contained units owned (count) | 7615.0000 |
| Stock: units partly owned (count) | 246.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Hillcrest Homes (Scotland) Limited
- Type
- Registered social landlord
- SHR registration number
- 125
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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