Source · Scottish Housing Regulator
Fyne Homes
Registered social landlord
Compliant
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Fyne Homes must do
- Fyne Homes must:
- send us quarterly updates on its progress with implementing its governance improvement action plan;
- keep us updated about its plans to commission an independent review of compliance including the timescales for this and share the remit with us;
- tell us when it has completed the independent review of compliance and share the outcome report(s) with us;
- send us by 30 April 2026:
- an update on the borrowing requirement for 2026/27; and
- its latest projected monthly cash flows for the 12 months to 31 March 2027.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 76.1500 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 87.1700 |
| ARC 13: satisfaction with neighbourhood management (%) | 88.8900 |
| ARC 14: tenancy offers refused (%) | 46.0800 |
| ARC 15: ASB cases resolved (%) | 96.7700 |
| ARC 16: new tenancies sustained more than a year (%) | 84.7100 |
| ARC 17: lettable stock that became vacant in year (%) | 11.0800 |
| ARC 18: rent lost to empty properties (%) | 1.5300 |
| ARC 19: households waiting for adaptations (count) | 44.0000 |
| ARC 1: tenants satisfied with overall service (%) | 92.1600 |
| ARC 21: average time to complete adaptations (days) | 118.3700 |
| ARC 22: court actions resulting in eviction (%) | 57.1400 |
| ARC 23: homelessness referral offers resulting in a let (%) | 58.4600 |
| ARC 25: rent seen as value for money (%) | 87.9100 |
| ARC 26: rent collected as % of rent due | 100.1800 |
| ARC 27: gross rent arrears as % of rent due | 1.5600 |
| ARC 28: average factoring management fee (£) | 136.3100 |
| ARC 29: factored owner satisfaction (%) | 64.8600 |
| ARC 2: landlord good at keeping tenants informed (%) | 97.0600 |
| ARC 30: average days to re-let empty properties | 47.5800 |
| ARC 3&4: average Stage 1 response time (days) | 2.8000 |
| ARC 3&4: average Stage 2 response time (days) | 18.8000 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 100.0000 |
| ARC 5: satisfaction with opportunities to participate (%) | 96.2400 |
| ARC 6: properties meeting SHQS (%) | 88.7900 |
| ARC 7: satisfaction with home quality (%) | 76.9600 |
| ARC 8: average hours to complete emergency repairs | 4.0200 |
| ARC 9: average days to complete non-emergency repairs | 6.2900 |
| ASB cases reported (count) | 186.0000 |
| ASB cases resolved (count) | 180.0000 |
| Gross rent arrears at year end (£) | 133494.0000 |
| Properties re-let in year (count) | 158.0000 |
| Rent due in year (£) | 8568174.0000 |
| Stage 1 complaints received and carried forward (count) | 30.0000 |
| Stage 2 complaints received and carried forward (count) | 10.0000 |
| AFS: current ratio | 0.9000 |
| AFS: EBITDA / revenue (%) | 8.6000 |
| AFS: gearing (%) | 51.3000 |
| AFS: gross arrears (%) | 2.3000 |
| AFS: housing properties net book value (£'000s) | 65786.2000 |
| AFS: interest cover (%) | 502.7000 |
| AFS: net arrears (%) | 0.8000 |
| AFS: net debt per unit (£) | 10557.0000 |
| AFS: operating surplus/(deficit) (£'000s) | 1414.1000 |
| AFS: staff costs as % of turnover | 23.8000 |
| AFS subsidiary — Fyne Energy Ltd: operating surplus/(deficit) (£'000s) | 392.4000 |
| AFS subsidiary — Fyne Energy Ltd: turnover (£'000s) | 2313.3000 |
| AFS subsidiary — Fyne Futures: operating surplus/(deficit) (£'000s) | 767.8000 |
| AFS subsidiary — Fyne Futures: turnover (£'000s) | 430.4000 |
| AFS subsidiary — Fyne Initiatives Ltd: operating surplus/(deficit) (£'000s) | 9.9000 |
| AFS subsidiary — Fyne Initiatives Ltd: turnover (£'000s) | 708.5000 |
| AFS: surplus/(deficit) for the year (£'000s) | 1066.9000 |
| AFS: total non-current assets (£'000s) | 66186.4000 |
| AFS: total reserves (£'000s) | 33382.7000 |
| AFS: total units owned/managed (count) | 1622.0000 |
| AFS: turnover (£'000s) | 9175.3000 |
| AFS: turnover per unit (£) | 5657.0000 |
| AFS: voids (%) | 1.8000 |
| Stock: average weekly rent (£) | 97.6000 |
| Stock: non-housing units owned (count) | 15.0000 |
| Stock: properties classified low demand (count) | 3.0000 |
| Stock: properties classified unlettable (count) | 9.0000 |
| Stock: total self-contained units owned (count) | 1586.0000 |
| Stock: units partly owned (count) | 34.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Fyne Homes
- Type
- Registered social landlord
- SHR registration number
- 321
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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