Source · Scottish Housing Regulator
South Ayrshire Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
No required action text is indexed for this plan. Check the full engagement plan for the regulator’s requirements.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 89.0300 |
| ARC 11: gas safety checks not carried out on time (count) | 4.0000 |
| ARC 12: satisfaction with repairs service (%) | 88.0000 |
| ARC 13: satisfaction with neighbourhood management (%) | 92.8800 |
| ARC 14: tenancy offers refused (%) | 40.6100 |
| ARC 15: ASB cases resolved (%) | 89.2600 |
| ARC 16: new tenancies sustained more than a year (%) | 88.3400 |
| ARC 17: lettable stock that became vacant in year (%) | 8.1200 |
| ARC 18: rent lost to empty properties (%) | 1.3900 |
| ARC 19: households waiting for adaptations (count) | 24.0000 |
| ARC 1: tenants satisfied with overall service (%) | 92.1300 |
| ARC 21: average time to complete adaptations (days) | 38.3900 |
| ARC 22: court actions resulting in eviction (%) | 14.8900 |
| ARC 25: rent seen as value for money (%) | 89.1400 |
| ARC 26: rent collected as % of rent due | 99.6600 |
| ARC 27: gross rent arrears as % of rent due | 3.9200 |
| ARC 2: landlord good at keeping tenants informed (%) | 95.5100 |
| ARC 30: average days to re-let empty properties | 53.2900 |
| ARC 3&4: average Stage 1 response time (days) | 5.7800 |
| ARC 3&4: average Stage 2 response time (days) | 22.6000 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 98.2000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 92.1100 |
| ARC 5: satisfaction with opportunities to participate (%) | 95.6300 |
| ARC 6: properties meeting SHQS (%) | 92.4900 |
| ARC 7: satisfaction with home quality (%) | 91.3900 |
| ARC 8: average hours to complete emergency repairs | 2.4900 |
| ARC 9: average days to complete non-emergency repairs | 9.3200 |
| ASB cases reported (count) | 298.0000 |
| ASB cases resolved (count) | 266.0000 |
| Gross rent arrears at year end (£) | 1363713.0000 |
| Properties re-let in year (count) | 637.0000 |
| Rent due in year (£) | 34814505.0000 |
| Stage 1 complaints received and carried forward (count) | 111.0000 |
| Stage 2 complaints received and carried forward (count) | 38.0000 |
| Stock: average weekly rent (£) | 84.4100 |
| Stock: non-housing units owned (count) | 684.0000 |
| Stock: properties classified low demand (count) | 701.0000 |
| Stock: properties classified unlettable (count) | 15.0000 |
| Stock: properties used for temporary accommodation (count) | 206.0000 |
| Stock: total self-contained units owned (count) | 8360.0000 |
| Stock: units partly owned (count) | 6.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- South Ayrshire Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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