Source · Scottish Housing Regulator
Scottish Borders Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
No required action text is indexed for this plan. Check the full engagement plan for the regulator’s requirements.
Headline SHR metrics
| ARC 3&4: average Stage 1 response time (days) | 4.4200 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 0.0000 |
| Stage 1 complaints received and carried forward (count) | 12.0000 |
| Stage 2 complaints received and carried forward (count) | 1.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Scottish Borders Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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