Source · Scottish Housing Regulator
Renfrewshire Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Renfrewshire Council must do
- Renfrewshire must:
- send us the information we require in relation to its homelessness service;
- continue best efforts to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order;
- keep us updated on its capacity to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order; and
- by 30 June 2026, send us an update on the actions it is taking in relation to asbestos management.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 90.1000 |
| ARC 11: gas safety checks not carried out on time (count) | 5.0000 |
| ARC 12: satisfaction with repairs service (%) | 77.2100 |
| ARC 13: satisfaction with neighbourhood management (%) | 75.1200 |
| ARC 14: tenancy offers refused (%) | 36.9900 |
| ARC 15: ASB cases resolved (%) | 96.8000 |
| ARC 16: new tenancies sustained more than a year (%) | 90.3100 |
| ARC 17: lettable stock that became vacant in year (%) | 6.9900 |
| ARC 18: rent lost to empty properties (%) | 1.3000 |
| ARC 19: households waiting for adaptations (count) | 27.0000 |
| ARC 1: tenants satisfied with overall service (%) | 72.0200 |
| ARC 21: average time to complete adaptations (days) | 43.0200 |
| ARC 22: court actions resulting in eviction (%) | 23.5300 |
| ARC 25: rent seen as value for money (%) | 70.3100 |
| ARC 26: rent collected as % of rent due | 100.7500 |
| ARC 27: gross rent arrears as % of rent due | 7.0600 |
| ARC 28: average factoring management fee (£) | 108.0000 |
| ARC 29: factored owner satisfaction (%) | 63.7700 |
| ARC 2: landlord good at keeping tenants informed (%) | 75.1200 |
| ARC 30: average days to re-let empty properties | 37.2700 |
| ARC 3&4: average Stage 1 response time (days) | 14.3800 |
| ARC 3&4: average Stage 2 response time (days) | 28.9400 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 90.1300 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 88.0300 |
| ARC 5: satisfaction with opportunities to participate (%) | 83.6100 |
| ARC 6: properties meeting SHQS (%) | 80.0200 |
| ARC 7: satisfaction with home quality (%) | 71.6200 |
| ARC 8: average hours to complete emergency repairs | 5.2400 |
| ARC 9: average days to complete non-emergency repairs | 6.8600 |
| ASB cases reported (count) | 344.0000 |
| ASB cases resolved (count) | 333.0000 |
| Gross rent arrears at year end (£) | 3794126.0000 |
| Properties re-let in year (count) | 1017.0000 |
| Rent due in year (£) | 53757235.0000 |
| Stage 1 complaints received and carried forward (count) | 1236.0000 |
| Stage 2 complaints received and carried forward (count) | 142.0000 |
| Stock: average weekly rent (£) | 96.5100 |
| Stock: properties classified low demand (count) | 1391.0000 |
| Stock: properties classified unlettable (count) | 739.0000 |
| Stock: properties used for temporary accommodation (count) | 225.0000 |
| Stock: total self-contained units owned (count) | 12078.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Renfrewshire Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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