Source · Scottish Housing Regulator
Orkney Islands Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Orkney Islands Council must do
- Orkney must:
- send us the information we require in relation to its stock condition survey and approach to asset management;
- send us regular updates on its progress to validate and improve the quality of its data used to report compliance with the SHQS; and
- send us monthly updates on its progress with completing legionella risk assessments and any required actions in its homes.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 72.8400 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 85.9400 |
| ARC 13: satisfaction with neighbourhood management (%) | 59.0400 |
| ARC 14: tenancy offers refused (%) | 17.6500 |
| ARC 15: ASB cases resolved (%) | 100.0000 |
| ARC 16: new tenancies sustained more than a year (%) | 87.3400 |
| ARC 17: lettable stock that became vacant in year (%) | 7.7200 |
| ARC 18: rent lost to empty properties (%) | 1.4700 |
| ARC 19: households waiting for adaptations (count) | 7.0000 |
| ARC 1: tenants satisfied with overall service (%) | 73.5900 |
| ARC 21: average time to complete adaptations (days) | 38.7800 |
| ARC 22: court actions resulting in eviction (%) | 25.0000 |
| ARC 25: rent seen as value for money (%) | 64.4200 |
| ARC 26: rent collected as % of rent due | 98.8400 |
| ARC 27: gross rent arrears as % of rent due | 9.4300 |
| ARC 2: landlord good at keeping tenants informed (%) | 76.9500 |
| ARC 30: average days to re-let empty properties | 60.6500 |
| ARC 3&4: average Stage 1 response time (days) | 3.3800 |
| ARC 3&4: average Stage 2 response time (days) | 17.4000 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 78.9500 |
| ARC 5: satisfaction with opportunities to participate (%) | 70.8700 |
| ARC 6: properties meeting SHQS (%) | 93.8500 |
| ARC 7: satisfaction with home quality (%) | 67.1600 |
| ARC 8: average hours to complete emergency repairs | 9.7200 |
| ARC 9: average days to complete non-emergency repairs | 15.6200 |
| ASB cases reported (count) | 21.0000 |
| ASB cases resolved (count) | 21.0000 |
| Gross rent arrears at year end (£) | 428978.0000 |
| Properties re-let in year (count) | 71.0000 |
| Rent due in year (£) | 4547550.0000 |
| Stage 1 complaints received and carried forward (count) | 24.0000 |
| Stage 2 complaints received and carried forward (count) | 19.0000 |
| Stock: average weekly rent (£) | 94.8700 |
| Stock: properties classified low demand (count) | 102.0000 |
| Stock: properties classified unlettable (count) | 2.0000 |
| Stock: properties used for temporary accommodation (count) | 85.0000 |
| Stock: total self-contained units owned (count) | 1033.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Orkney Islands Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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