Source · Scottish Housing Regulator
North Lanarkshire Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
No required action text is indexed for this plan. Check the full engagement plan for the regulator’s requirements.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 94.0100 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 96.1900 |
| ARC 13: satisfaction with neighbourhood management (%) | 91.2900 |
| ARC 14: tenancy offers refused (%) | 30.6500 |
| ARC 15: ASB cases resolved (%) | 96.5800 |
| ARC 16: new tenancies sustained more than a year (%) | 90.8600 |
| ARC 17: lettable stock that became vacant in year (%) | 6.9400 |
| ARC 18: rent lost to empty properties (%) | 0.8000 |
| ARC 19: households waiting for adaptations (count) | 99.0000 |
| ARC 1: tenants satisfied with overall service (%) | 86.5700 |
| ARC 21: average time to complete adaptations (days) | 16.1900 |
| ARC 22: court actions resulting in eviction (%) | 21.9800 |
| ARC 25: rent seen as value for money (%) | 89.3000 |
| ARC 26: rent collected as % of rent due | 99.9600 |
| ARC 27: gross rent arrears as % of rent due | 6.6200 |
| ARC 2: landlord good at keeping tenants informed (%) | 95.7700 |
| ARC 30: average days to re-let empty properties | 30.6600 |
| ARC 3&4: average Stage 1 response time (days) | 4.9500 |
| ARC 3&4: average Stage 2 response time (days) | 13.3200 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 91.6200 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 96.6100 |
| ARC 5: satisfaction with opportunities to participate (%) | 96.7700 |
| ARC 6: properties meeting SHQS (%) | 86.6200 |
| ARC 7: satisfaction with home quality (%) | 87.3100 |
| ARC 8: average hours to complete emergency repairs | 2.6700 |
| ARC 9: average days to complete non-emergency repairs | 5.7500 |
| ASB cases reported (count) | 3949.0000 |
| ASB cases resolved (count) | 3814.0000 |
| Gross rent arrears at year end (£) | 10524990.0000 |
| Properties re-let in year (count) | 2550.0000 |
| Rent due in year (£) | 159057240.0000 |
| Stage 1 complaints received and carried forward (count) | 489.0000 |
| Stage 2 complaints received and carried forward (count) | 118.0000 |
| Stock: average weekly rent (£) | 86.9300 |
| Stock: non-housing units owned (count) | 4191.0000 |
| Stock: properties classified low demand (count) | 3131.0000 |
| Stock: properties classified unlettable (count) | 612.0000 |
| Stock: properties used for temporary accommodation (count) | 667.0000 |
| Stock: total self-contained units owned (count) | 36880.0000 |
| Stock: units partly owned (count) | 6.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- North Lanarkshire Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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