Source · Scottish Housing Regulator
North Ayrshire Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What North Ayrshire Council must do
- North Ayrshire must send us the information we require about the actions it is taking to improve its performance on Gypsy/Traveller satisfaction.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 95.8000 |
| ARC 11: gas safety checks not carried out on time (count) | 1.0000 |
| ARC 12: satisfaction with repairs service (%) | 95.2700 |
| ARC 13: satisfaction with neighbourhood management (%) | 91.3400 |
| ARC 14: tenancy offers refused (%) | 43.4500 |
| ARC 15: ASB cases resolved (%) | 85.6500 |
| ARC 16: new tenancies sustained more than a year (%) | 90.1900 |
| ARC 17: lettable stock that became vacant in year (%) | 6.5500 |
| ARC 18: rent lost to empty properties (%) | 0.5600 |
| ARC 19: households waiting for adaptations (count) | 232.0000 |
| ARC 1: tenants satisfied with overall service (%) | 91.8100 |
| ARC 21: average time to complete adaptations (days) | 57.2500 |
| ARC 22: court actions resulting in eviction (%) | 13.3700 |
| ARC 25: rent seen as value for money (%) | 89.8700 |
| ARC 26: rent collected as % of rent due | 100.9800 |
| ARC 27: gross rent arrears as % of rent due | 8.0300 |
| ARC 28: average factoring management fee (£) | 2.3300 |
| ARC 29: factored owner satisfaction (%) | 86.2100 |
| ARC 2: landlord good at keeping tenants informed (%) | 86.7800 |
| ARC 30: average days to re-let empty properties | 27.8900 |
| ARC 32: Gypsy/Traveller site satisfaction (%) | 27.2700 |
| ARC 3&4: average Stage 1 response time (days) | 4.9700 |
| ARC 3&4: average Stage 2 response time (days) | 16.9800 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 98.3600 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 96.6100 |
| ARC 5: satisfaction with opportunities to participate (%) | 89.6600 |
| ARC 6: properties meeting SHQS (%) | 94.0000 |
| ARC 7: satisfaction with home quality (%) | 89.7300 |
| ARC 8: average hours to complete emergency repairs | 2.7200 |
| ARC 9: average days to complete non-emergency repairs | 6.6000 |
| ASB cases reported (count) | 892.0000 |
| ASB cases resolved (count) | 764.0000 |
| Gross rent arrears at year end (£) | 4831586.0000 |
| Properties re-let in year (count) | 979.0000 |
| Rent due in year (£) | 60150591.0000 |
| Stage 1 complaints received and carried forward (count) | 611.0000 |
| Stage 2 complaints received and carried forward (count) | 59.0000 |
| Stock: average weekly rent (£) | 87.7900 |
| Stock: properties classified low demand (count) | 2024.0000 |
| Stock: properties classified unlettable (count) | 43.0000 |
| Stock: properties used for temporary accommodation (count) | 72.0000 |
| Stock: total self-contained units owned (count) | 13410.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- North Ayrshire Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
Back to the full register →