Source · Scottish Housing Regulator
Moray Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Moray Council must do
- Moray must:
- send us the information we require in relation to its homelessness service;
- tell us about any emerging issues preventing it from fulfilling its statutory duty to provide temporary accommodation when it should and comply with the Unsuitable Accommodation Order;
- complete the outstanding electrical safety work as quickly as possible; and
- send us monthly updates on progress on achieving compliance with electrical safety requirements. Each update should include the latest projected timescale for achieving full compliance.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 89.0500 |
| ARC 11: gas safety checks not carried out on time (count) | 1.0000 |
| ARC 12: satisfaction with repairs service (%) | 78.1400 |
| ARC 13: satisfaction with neighbourhood management (%) | 73.6000 |
| ARC 14: tenancy offers refused (%) | 32.4100 |
| ARC 15: ASB cases resolved (%) | 93.1500 |
| ARC 16: new tenancies sustained more than a year (%) | 93.1000 |
| ARC 17: lettable stock that became vacant in year (%) | 6.7400 |
| ARC 18: rent lost to empty properties (%) | 0.7200 |
| ARC 19: households waiting for adaptations (count) | 33.0000 |
| ARC 1: tenants satisfied with overall service (%) | 81.7300 |
| ARC 21: average time to complete adaptations (days) | 29.3300 |
| ARC 22: court actions resulting in eviction (%) | 20.0000 |
| ARC 25: rent seen as value for money (%) | 78.0000 |
| ARC 26: rent collected as % of rent due | 100.4600 |
| ARC 27: gross rent arrears as % of rent due | 3.2900 |
| ARC 2: landlord good at keeping tenants informed (%) | 83.6700 |
| ARC 30: average days to re-let empty properties | 35.6000 |
| ARC 3&4: average Stage 1 response time (days) | 4.9300 |
| ARC 3&4: average Stage 2 response time (days) | 28.2900 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 98.8900 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 89.4700 |
| ARC 5: satisfaction with opportunities to participate (%) | 74.8700 |
| ARC 6: properties meeting SHQS (%) | 43.6700 |
| ARC 7: satisfaction with home quality (%) | 81.0000 |
| ARC 8: average hours to complete emergency repairs | 2.4100 |
| ARC 9: average days to complete non-emergency repairs | 6.2700 |
| ASB cases reported (count) | 686.0000 |
| ASB cases resolved (count) | 639.0000 |
| Gross rent arrears at year end (£) | 823450.0000 |
| Properties re-let in year (count) | 403.0000 |
| Rent due in year (£) | 25001211.0000 |
| Stage 1 complaints received and carried forward (count) | 270.0000 |
| Stage 2 complaints received and carried forward (count) | 19.0000 |
| Stock: average weekly rent (£) | 76.5500 |
| Stock: non-housing units owned (count) | 762.0000 |
| Stock: properties classified low demand (count) | 38.0000 |
| Stock: properties classified unlettable (count) | 16.0000 |
| Stock: properties used for temporary accommodation (count) | 93.0000 |
| Stock: total self-contained units owned (count) | 6410.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Moray Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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