Source · Scottish Housing Regulator
Glasgow City Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Glasgow City Council must do
- Glasgow City must:
- send us the information we require in relation to its homelessness service including its updated temporary accommodation strategy by May 2026 and progress updates on its action plan;
- continue best efforts to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order;
- aim to provide us with a date on both when it expects the number of failures to offer temporary accommodation and breaches of the UAO to begin to fall; and
- keep us updated on its capacity to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 100.0000 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 50.0000 |
| ARC 13: satisfaction with neighbourhood management (%) | 0.0000 |
| ARC 18: rent lost to empty properties (%) | 0.0000 |
| ARC 19: households waiting for adaptations (count) | 0.0000 |
| ARC 1: tenants satisfied with overall service (%) | 50.0000 |
| ARC 25: rent seen as value for money (%) | 50.0000 |
| ARC 26: rent collected as % of rent due | 100.0000 |
| ARC 27: gross rent arrears as % of rent due | 0.0000 |
| ARC 2: landlord good at keeping tenants informed (%) | 0.0000 |
| ARC 3&4: average Stage 1 response time (days) | 17.0300 |
| ARC 3&4: average Stage 2 response time (days) | 26.3400 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 95.3800 |
| ARC 5: satisfaction with opportunities to participate (%) | 0.0000 |
| ARC 6: properties meeting SHQS (%) | 0.0000 |
| ARC 7: satisfaction with home quality (%) | 50.0000 |
| ARC 8: average hours to complete emergency repairs | 6.0000 |
| ARC 9: average days to complete non-emergency repairs | 1.0000 |
| ASB cases reported (count) | 0.0000 |
| ASB cases resolved (count) | 0.0000 |
| Gross rent arrears at year end (£) | 0.0000 |
| Properties re-let in year (count) | 0.0000 |
| Rent due in year (£) | 16208.0000 |
| Stage 1 complaints received and carried forward (count) | 94.0000 |
| Stage 2 complaints received and carried forward (count) | 65.0000 |
| Stock: average weekly rent (£) | 102.2800 |
| Stock: total self-contained units owned (count) | 3.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Glasgow City Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
Back to the full register →