Source · Scottish Housing Regulator
Falkirk Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Falkirk Council must do
- Falkirk must:
- improve its rent arrears performance and tell us when it has delivered the necessary improvements;
- complete the outstanding electrical safety work as quickly as possible; and
- send us monthly updates on progress on achieving compliance with electrical safety requirements. Each update should include the latest projected timescale for achieving full compliance.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 80.8400 |
| ARC 11: gas safety checks not carried out on time (count) | 1.0000 |
| ARC 12: satisfaction with repairs service (%) | 85.8500 |
| ARC 13: satisfaction with neighbourhood management (%) | 95.2100 |
| ARC 14: tenancy offers refused (%) | 28.4600 |
| ARC 15: ASB cases resolved (%) | 84.0500 |
| ARC 16: new tenancies sustained more than a year (%) | 93.8600 |
| ARC 17: lettable stock that became vacant in year (%) | 5.7000 |
| ARC 18: rent lost to empty properties (%) | 1.6600 |
| ARC 19: households waiting for adaptations (count) | 31.0000 |
| ARC 1: tenants satisfied with overall service (%) | 93.4100 |
| ARC 21: average time to complete adaptations (days) | 31.6300 |
| ARC 22: court actions resulting in eviction (%) | 25.6800 |
| ARC 25: rent seen as value for money (%) | 96.9100 |
| ARC 26: rent collected as % of rent due | 101.1700 |
| ARC 27: gross rent arrears as % of rent due | 13.3200 |
| ARC 28: average factoring management fee (£) | 435.3100 |
| ARC 29: factored owner satisfaction (%) | 40.0000 |
| ARC 2: landlord good at keeping tenants informed (%) | 97.8000 |
| ARC 30: average days to re-let empty properties | 81.2100 |
| ARC 32: Gypsy/Traveller site satisfaction (%) | 66.6700 |
| ARC 3&4: average Stage 1 response time (days) | 4.9900 |
| ARC 3&4: average Stage 2 response time (days) | 14.0300 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 93.4000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 91.2800 |
| ARC 5: satisfaction with opportunities to participate (%) | 99.2000 |
| ARC 6: properties meeting SHQS (%) | 82.7000 |
| ARC 7: satisfaction with home quality (%) | 96.4100 |
| ARC 8: average hours to complete emergency repairs | 2.8100 |
| ARC 9: average days to complete non-emergency repairs | 10.1100 |
| ASB cases reported (count) | 464.0000 |
| ASB cases resolved (count) | 390.0000 |
| Gross rent arrears at year end (£) | 9057724.0000 |
| Properties re-let in year (count) | 1084.0000 |
| Rent due in year (£) | 68008879.0000 |
| Stage 1 complaints received and carried forward (count) | 2213.0000 |
| Stage 2 complaints received and carried forward (count) | 344.0000 |
| Stock: average weekly rent (£) | 78.8800 |
| Stock: non-housing units owned (count) | 2628.0000 |
| Stock: properties classified low demand (count) | 245.0000 |
| Stock: properties used for temporary accommodation (count) | 435.0000 |
| Stock: total self-contained units owned (count) | 16999.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Falkirk Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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