Source · Scottish Housing Regulator
East Renfrewshire Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What East Renfrewshire Council must do
- East Renfrewshire must:
- send us the information we require in relation to its homelessness service;
- continue best efforts to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order; and
- keep us updated on its capacity to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 98.1700 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 83.0500 |
| ARC 13: satisfaction with neighbourhood management (%) | 86.7600 |
| ARC 14: tenancy offers refused (%) | 43.6400 |
| ARC 15: ASB cases resolved (%) | 95.7600 |
| ARC 16: new tenancies sustained more than a year (%) | 93.9200 |
| ARC 17: lettable stock that became vacant in year (%) | 7.3800 |
| ARC 18: rent lost to empty properties (%) | 1.5100 |
| ARC 19: households waiting for adaptations (count) | 22.0000 |
| ARC 1: tenants satisfied with overall service (%) | 84.8600 |
| ARC 21: average time to complete adaptations (days) | 37.2200 |
| ARC 22: court actions resulting in eviction (%) | 100.0000 |
| ARC 25: rent seen as value for money (%) | 82.1100 |
| ARC 26: rent collected as % of rent due | 100.5900 |
| ARC 27: gross rent arrears as % of rent due | 7.8200 |
| ARC 28: average factoring management fee (£) | 124.7400 |
| ARC 29: factored owner satisfaction (%) | 32.0000 |
| ARC 2: landlord good at keeping tenants informed (%) | 85.0100 |
| ARC 30: average days to re-let empty properties | 73.2800 |
| ARC 3&4: average Stage 1 response time (days) | 5.4600 |
| ARC 3&4: average Stage 2 response time (days) | 18.3800 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 100.0000 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 100.0000 |
| ARC 5: satisfaction with opportunities to participate (%) | 84.8600 |
| ARC 6: properties meeting SHQS (%) | 90.6000 |
| ARC 7: satisfaction with home quality (%) | 83.7300 |
| ARC 8: average hours to complete emergency repairs | 3.1800 |
| ARC 9: average days to complete non-emergency repairs | 9.7600 |
| ASB cases reported (count) | 165.0000 |
| ASB cases resolved (count) | 158.0000 |
| Gross rent arrears at year end (£) | 1168818.0000 |
| Properties re-let in year (count) | 224.0000 |
| Rent due in year (£) | 14940185.0000 |
| Stage 1 complaints received and carried forward (count) | 209.0000 |
| Stage 2 complaints received and carried forward (count) | 26.0000 |
| Stock: average weekly rent (£) | 93.6700 |
| Stock: properties used for temporary accommodation (count) | 122.0000 |
| Stock: total self-contained units owned (count) | 3245.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- East Renfrewshire Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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