Source · Scottish Housing Regulator
East Ayrshire Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 March 2026.
Engagement plan
No required action text is indexed for this plan. Check the full engagement plan for the regulator’s requirements.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 88.8800 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 99.2800 |
| ARC 13: satisfaction with neighbourhood management (%) | 93.9200 |
| ARC 14: tenancy offers refused (%) | 51.4100 |
| ARC 15: ASB cases resolved (%) | 95.7900 |
| ARC 16: new tenancies sustained more than a year (%) | 89.6700 |
| ARC 17: lettable stock that became vacant in year (%) | 8.9100 |
| ARC 18: rent lost to empty properties (%) | 1.1900 |
| ARC 19: households waiting for adaptations (count) | 69.0000 |
| ARC 1: tenants satisfied with overall service (%) | 90.3300 |
| ARC 21: average time to complete adaptations (days) | 36.2700 |
| ARC 22: court actions resulting in eviction (%) | 20.3400 |
| ARC 25: rent seen as value for money (%) | 88.0000 |
| ARC 26: rent collected as % of rent due | 100.9400 |
| ARC 27: gross rent arrears as % of rent due | 7.6300 |
| ARC 28: average factoring management fee (£) | 78.1600 |
| ARC 29: factored owner satisfaction (%) | 47.3700 |
| ARC 2: landlord good at keeping tenants informed (%) | 98.8300 |
| ARC 30: average days to re-let empty properties | 50.0000 |
| ARC 3&4: average Stage 1 response time (days) | 5.0500 |
| ARC 3&4: average Stage 2 response time (days) | 18.4800 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 97.6700 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 100.0000 |
| ARC 5: satisfaction with opportunities to participate (%) | 98.1700 |
| ARC 6: properties meeting SHQS (%) | 98.2100 |
| ARC 7: satisfaction with home quality (%) | 86.2500 |
| ARC 8: average hours to complete emergency repairs | 1.3800 |
| ARC 9: average days to complete non-emergency repairs | 7.9200 |
| ASB cases reported (count) | 760.0000 |
| ASB cases resolved (count) | 728.0000 |
| Gross rent arrears at year end (£) | 4033106.0000 |
| Properties re-let in year (count) | 1095.0000 |
| Rent due in year (£) | 52879218.0000 |
| Stage 1 complaints received and carried forward (count) | 43.0000 |
| Stage 2 complaints received and carried forward (count) | 21.0000 |
| Stock: average weekly rent (£) | 84.9900 |
| Stock: properties classified low demand (count) | 402.0000 |
| Stock: properties classified unlettable (count) | 93.0000 |
| Stock: properties used for temporary accommodation (count) | 71.0000 |
| Stock: total self-contained units owned (count) | 12138.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- East Ayrshire Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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