Source · Scottish Housing Regulator
Clackmannanshire Council
Local authority
Current engagement plan: 1 April 2026 to 31 March 2027, published 2 April 2026.
Engagement plan
What Clackmannanshire Council must do
- Clackmannanshire must:
- send us the information we require in relation to its homelessness service;
- continue best efforts to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order;
- keep us updated on its capacity to meet its statutory duty to provide temporary accommodation when it should and to comply with the Unsuitable Accommodation Order;
- tell us about any further delays in the completion of its new site for Gypsy/Travellers;
- continue to engage with residents about progress with the new site; and
- tell us its long-term strategy for managing the RAAC in its homes and engage as necessary.
Headline SHR metrics
| ARC 10: reactive repairs completed right first time (%) | 95.9000 |
| ARC 11: gas safety checks not carried out on time (count) | 0.0000 |
| ARC 12: satisfaction with repairs service (%) | 91.5600 |
| ARC 13: satisfaction with neighbourhood management (%) | 95.0900 |
| ARC 14: tenancy offers refused (%) | 44.6100 |
| ARC 15: ASB cases resolved (%) | 82.5000 |
| ARC 16: new tenancies sustained more than a year (%) | 91.9000 |
| ARC 17: lettable stock that became vacant in year (%) | 6.4700 |
| ARC 18: rent lost to empty properties (%) | 0.8200 |
| ARC 19: households waiting for adaptations (count) | 48.0000 |
| ARC 1: tenants satisfied with overall service (%) | 92.6900 |
| ARC 21: average time to complete adaptations (days) | 58.7200 |
| ARC 22: court actions resulting in eviction (%) | 43.5900 |
| ARC 25: rent seen as value for money (%) | 94.6600 |
| ARC 26: rent collected as % of rent due | 99.2100 |
| ARC 27: gross rent arrears as % of rent due | 7.2500 |
| ARC 2: landlord good at keeping tenants informed (%) | 96.9500 |
| ARC 30: average days to re-let empty properties | 57.5400 |
| ARC 3&4: average Stage 1 response time (days) | 4.2000 |
| ARC 3&4: average Stage 2 response time (days) | 22.8200 |
| ARC 3&4: Stage 1 complaints responded to in full (%) | 97.8700 |
| ARC 3&4: Stage 2 complaints responded to in full (%) | 100.0000 |
| ARC 5: satisfaction with opportunities to participate (%) | 98.4700 |
| ARC 6: properties meeting SHQS (%) | 84.6500 |
| ARC 7: satisfaction with home quality (%) | 92.5800 |
| ARC 8: average hours to complete emergency repairs | 3.7100 |
| ARC 9: average days to complete non-emergency repairs | 5.0800 |
| ASB cases reported (count) | 120.0000 |
| ASB cases resolved (count) | 99.0000 |
| Gross rent arrears at year end (£) | 1555701.0000 |
| Properties re-let in year (count) | 313.0000 |
| Rent due in year (£) | 21457981.0000 |
| Stage 1 complaints received and carried forward (count) | 47.0000 |
| Stage 2 complaints received and carried forward (count) | 11.0000 |
| Stock: average weekly rent (£) | 85.1800 |
| Stock: non-housing units owned (count) | 1236.0000 |
| Stock: properties classified unlettable (count) | 35.0000 |
| Stock: properties used for temporary accommodation (count) | 132.0000 |
| Stock: total self-contained units owned (count) | 5068.0000 |
| Stock: units partly owned (count) | 11.0000 |
Source: Scottish Housing Regulator statistical returns. Figures are as published, not independently verified.
Landlord details
- Name
- Clackmannanshire Council
- Type
- Local authority
About this register
The Scottish Housing Regulator publishes an annual engagement plan for every registered social landlord and council landlord, and — rarely — a statutory intervention report where it has used its powers under the Housing (Scotland) Act 2010. Required actions and intervention narratives are copied verbatim from SHR's published documents.
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