Scottish Parliament committee: Local Government, Housing and Planning Committee

Recommendation 56

Legacy Report of the Local Government, Housing and Planning Committee, Session 6 SP Paper 1098 Published 25 March 2026 Report is 0.6 year old Theme Recommendations

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Recommendation (the committee's words)

We are also of the view that engagement with the SPSO can be the last part of a process of attempting to make a complaint about a public body. The SPSO has specific processes both for considering complaints and for its decisions to be challenged. However, thought should be given to whether these processes provide sufficient support for the emotional impact of making a complaint. This is particularly relevant where complainants have exhausted the options in the complaints process as set out.

From: Local Government, Housing and Planning Committee, Legacy Report of the Local Government, Housing and Planning Committee, Session 6 (SP Paper 1098), 25 March 2026

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