Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Codi Group Report Date 27/02/2026 Case Against Codi Group Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202508539 Outcome Early resolution Mr A complained about works carried out at his home by a contractor on behalf of Codi Group (“the Body”).
The Ombudsman noted that despite Mr A putting his complaint to the Body, the contractor had responded. The Ombudsman was concerned that there was no formal response from the Body.
The Ombudsman sought and gained the Body’s agreement to, within 2 weeks, apologise to Mr A for not responding, and set out the scope of his concerns. Then, within 6 weeks, to respond to Mr A directly under its complaints procedure.