Mrs F complained that Aneurin Bevan University Health Board failed to respond to a complaint about the care and treatment provided to her late husband.
The Ombudsman found that the Health Board informed Mrs F, in January 2025, that the investigation was complete but the response was not issued when she brought her complaint to us in April. This caused additional frustration and uncertainty for Mrs F. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mrs F, within 1 week, to apologise and explain the delay. It also agreed to issue its response within 3 weeks.