Mr A complained that he was unhappy with Aneurin Bevan University Health Board’s response to his complaint about his urology care and treatment.
The Ombudsman decided that there was an unnecessary extended delay with the Health Board issuing its complaint response. This resulted in the Health Board informing Mr A that his outstanding concerns could not be considered because they were out of time. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement within one month, to apologise to Mr A, and to provide a response to his outstanding concerns about his care and treatment.