Ms A complained about the response she received from Cardiff and Vale University Health Board, to her complaint that delays to her pregnancy dating scan meant she was unable to have further screening tests because the scan took place after week 14 of her pregnancy.
The Ombudsman decided that the complaint response the Health Board had issued, did not fully address Ms A’s complaint. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 1 month it would send a further response addressing the outstanding issues.