Mr B was unhappy that Hywel Dda University Health Board did not respond fully to the concerns that he had raised.
The Ombudsman found that the Health Board’s complaint response had not provided full explanations for actions it had taken and did not respond to Mr B’s concern that he was made to feel like his hip surgery was imminent.
The Ombudsman sought and gained the Health Board’s agreement to provide Mr B with an apology for not fully addressing his concerns, to provide an updated response to his complaint, and to provide an update in respect of his treatment plan, within 20 working days.