Mr A complained about the care of his wife by the Health Board before and after an endoscopy (a procedure to look inside the body with a small camera) in 2023. Mrs A fell following the procedure which had required the use of sedation.
Mr A had written twice with concerns to the Health Board, in November 2023 and May 2024. He raised some new concerns in his May letter. The Health Board had replied to his first letter but not to the second. Some aspects of his complaints had therefore not been addressed.
The Health Board agreed to reply fully to Mr A’s second letter within 8 weeks, and to apologise to him for not replying to that letter.