Mrs X complained that Aneurin Bevan University Health Board had failed to provide adequate care to her son during pregnancy and post birth. Mrs X complained that her son’s health conditions could have been diagnosed sooner had she been offered a further 20-week scan.
The Ombudsman found that Mrs X had raised a complaint with the Health Board, however it had failed to respond to the complaint or provide Mrs X with any updates after October 2023. The Ombudsman said this caused frustration and uncertainty to Mrs X. She decided to settle the complaint without an Investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs X for the lack of regular updates, provide an explanation for the delay in issuing a complaint response and offer to pay her £200 redress for her time and trouble in making the complaint to the Ombudsman. Furthermore, the Health Board agreed to issue a complaint response within 4 weeks.